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“I” messages “You” messages

Specific topic Broad area of concern

Compromise – by mutual consent Compromise – by mutual

disagreement and default

Issues Personalities

Diplomacy Insults

Within the organization, it is very helpful to undertake some exercises that
facilitate the resolution of conflict. For example, an exercise to use if you
have two employees who are having an issue or a group of your staff

members that has problems is to host a mediation by sitting everyone
down. A mediation is a more formal activity that involves getting to the
bottom of conflicts and developing a useful solution that everyone can
agree on to move forward. Have a section during the mediation that allows
for parties to discuss their problems and voice their opinions for a solution.

Once you create a plan, work as a team to enforce it. 178

Exercise 23: Developing a Conflict Resolution Plan

Use the following template to help create an action plan regarding a
specific conflict:

Specific conflict:________________________________________

_____________________________________________________

_____________________________________________________

_____________________________________________________

People involved:________________________________________

_____________________________________________________

178
http://smallbusiness.chron.com/activities-improve-conflict-resolution-skills-21933.html.
David Kolzow 164