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in software flexibility and scalability. But how secure is the cloud? No surprise, analysts
How t
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The Latest Podcasts
PAGE 15
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PAGE 23
TRANSFORMATION
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AGE – HOW IT
Organizational Design Determines Telecom Management Success
Nortel Notes
By Pat Patterson, Director of
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predict security products and cloud-based
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Modernization
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million businesses in the United States accept
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GERA continuesonpage 10 ›› According to oneneosrtihmhiagthel,ancod.mcopma/n)ies with
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Kakapo Systems Announces
Versa Networks Partners Momentum Telecom
Daily
by 2019.
PAGE 13
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companies like Sony and U.S. government collaboration are undergoing a major
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agencies, cloud security is in sharp focus. transformation. To a large extent, this is
Prodoscore Announces the Vendor Evaluation: ‘How’
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Nortel Notes cloud’s flexible OpEx model (often deployed as
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Matters Just As Much As What Is Delivered
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PAGE 15
PAGE 23 As we said in August, the C-suite likes the
TheLatest ConsolidatingAnalyticsand byMSoacdhearGnerWa,oSVrPkpCloaucdeand beingdriv
Organizational Design Determines
Podcasts Control Telecom Management SuccessPrWodoucrtksf,oRirbcbeon(www. employees and partners who have grown up
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mobile first, cloud first and who are constantly
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a subscription-based cloud service) but may not
By Pat Patterson, Director of
BullsEye Joins Master Agency
e imSapnlidcaletiroPnsarotfnaedrospStiunpgpthlier connecteedm. Eandtefroprrcisleosudansdercvaircreisecrsonwthinouaersetno’t
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5G and The
solution. As a result, many large companies are
andholewssseccoumrepeistithiveec. loud? No
surprise, analysts
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››
investing in the private cloud, while slowing their Tpwrieldioicht assecduisrrituyppteroddtuhcetswaonrdldcolofuedn-tbearpserdise
Human Side of
use of the public cloud.
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PATTERSON continues on page 21 ›› how companies must create
meaningful products and services
PCI Compliance in
MELENDEZ
to convince customers to pay a premium
and Integration
th
for 5G service. Mobile operators must also
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Global Sales at Voice4Net
telecom market, the emergence of the Chief
Be Fooled into
People Officer (CPO) and what working in
established strict guidelines for companies
the telecom industry will look like in 2020
Complacency
that accept credit card payments, setting a
and beyond. JOGGERST host of developments into motion for industries
that utilize contact centers—and consequently,
The loss of human touch in the
for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive Telecom market
compliance mandatesVaProefrBiugsoinreosussD, efeveslofpomrenot,n- Marketing, technical support and sales
L
A case in point: I recently moved to a new
andcobmupsilniaenscsesmcoanmdmatuesnaicraetreigaonrdouens,gfaegees for non-
home and switched internet service to a
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
new location. When I called for self-install
omlenniciehnacnynbeleicnugstoffmereerdsetorviicoel,aatonrds.from web-
support, the interactive voice response (IVR)
centrThic e-ecxotmenmt oerfcoergsoanluiztiaotniosntsot“heavtearryethsuinbgjeacst
recognized I was installing a new service and
a steorvPiCceI”cboumsipnleiasnscaepipslisctagtigoenrsindge.lMiveoredthvaiant1h2e
asked if I needed support. Unfortunately,
clomudil,lieovnerbyutshiinegssiesscihnatnhgeinUgn. ited States accept
that is where AI stopped. There seemed
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to be no knowledge of whether I was an
theaynmd vuosticme coodmermniuzneitcoatrieomnsa,iann(doarrbeetchoemreefo)re
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information about the device - or where
prorjeegcutlsagtieotnusn. Thderiswmaye,acnosnttheendminargkwetitbhaslegfaocry
I was in the process. When I called for
tecchonmolpoagniieessawnhdoinfereadsttrouicmtuprlemiseontecofmthpleiant
support, I was asked three times if I had my
bigcgoenstaocbtscteanctlersstohleuytifoancse.isThsiemgiolaorldynweiwdes-?
own device or if I was using the company’s
Threeraecihsinog.needto“ripandreplace”legacy phone systems – or any other technologies – to
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
JOGGERSTcontinuesonpage 10 ›› JASONSEROTTA continuesonpage 3
re
as
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Ribbon Communications (www.
ribboncommunications.com)
focused across the telecom landscape. To
The extent of organizabtyioWnsilltMhaetleanredeszu,bject here are many good reasons to upgrade
scale service and support, companies are
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Executive Vice President of
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turning to artificial intelligence (AI) to
Global Sales at Voice4Net
networks and platforms, which are
handle customer needs. Customer service,
-based payments, through online, mobile, impacting the way Communications Service
for example, has begun to see heavy
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
development in AI to serve a changing
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies market. However, while it is smart to adopt
regulations. This means the market base for tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga
ou new AI technologies, a certain level of
companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries human interaction is still crucial to properly
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
assist customers.
reaching.
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05/02/2016 20:02
p1-231620:02
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001_01 20:06
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05/02/20
02/10/2018
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