Page 1 - Telecom Reseller March-April 2020
P. 1
TR
Every Company
VIEW
Upgrade your Router
S Re
d Ask Itself
p1-24_TR
of Service are the worst threats since
ept
em
ber/
Oct
obe
r 20
18
VPIEAWGE 15 Prodoscore Announces the Vendor Evaluation: ‘How’
UFFIN
PAGE 13
TELECOM
PATTERSON
TELECOM
companies like Sony and U.S. government
RETSELLECR .OCOMM 05
n
agencies, cloud security is in sharp focus.
RESELLER
ite
likes
the
ity
RESELLER
Combatting Robocalls to
Nortel Notes cloud’s flexible OpEx model (often deployed as
The Latest EDUcasts
Shoul
TR D
TR
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
The Newsource on UC l UCaaS l Collaboration l Mobility
VIEIEW The Latest EDUcasts
SONI Consider MCCAUSLAND Satisfaction C. COLWELL
surge, driven by corporations interested
The Newsource on ● to The
Electronics
The Latest SHAKEN and STIR’d:
collaboration are undergoing a major
Subscribe
tio
eMcuroe ibs tihleitcyl
Handset Cable - Viking
A
News
GER
tta
eBull
C
LWELL
Resilience
eti
O
R
How to Stay
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com Mar/Apr 2020 COLWELL RUFFIN PATTERSON
TELECOM VIEW
TR SBC VoIP PAGE 15 SHAKEN and STIR’d: Technology
RESELLER.COM VIEW
Podcasts and STeecluecriotmy Management Successto Save Money and Resilience
PAGE 15
S
PAGE 23 As w
transformation. To a large extent, this is
Organizational Design Determines
By Pat Patterson, Director of
Podcasts Telecom Management Success
Prodoscore Partner Matters Just As Much As Telecom a subscription-based cloud service) but may not
U
07
in software flexibility and scalability. But
C
UC
aa
Pro
. employees and partnerSsewrvhicoeshfaovreAgvraoywa n up
S
●C
duc
ts, Rib
Telecom Pro
o
bon
(www
llabo
Save Money and Improve ribboncommunications.com) mobile first, cloud first and who are constantly
Customer Satisfaction
D
totally
Program What Is Delivered connecteedm. Eandtefroprrcisleosudansdercvaircreisecrsonwthinouaersetno’t
ra
hnow●s
solutio
Every Company
PCI Compliance in
pla
tei
ha
wo
itnfov
us
erms
snx, gt t
e . d U, t ows
vinerg ItPheir
rhienem
y t he h
leayvp
verui b vlneate
CLoemgplaceyncy
endpoints is important and necessary.
th
in
t
by Will Melendez,
Te
leco
AKASH
m
es
ller
9
The Latest
PAGE 23 SUBSCRIBE
Competitive in a Digitally
NetwOorgraknsizational Design DetermineCsombatting Robocalls Empowering TODAY
The Newsource on UC ● UCaaS ● Collaboration ● Mobility 12 Cloud Questions AKASH Aspects to BOB Improve Customer TIMOTemHaYnd for cloud services continues to
Nortel Notes Telecom
By Pat Patterson, Director of
Services for Avaya
TransformingEWSNaACnBoseodpCntrweslSdVcioedotcresIkuPrtsro by Sacha Gera, SVP Cloud being driven by a new generation of customers,
CHANNEL
●
oud
No surprise, analysts
03 IP Panel Phone with Keypad Daily
Technology security services will be a nearly $9 billion market
Should Ask Itself
?
predict security products and cloud-based
Channel
and Steel Reinforced 12”
Empowering
by 2019.
With
cks at nterprise communications and
rece
nt hig
n. As andholewssseccoumrepeistithiveec. loud? No
a res
h profi
ugu
ult, m
st, the
C-su
le cyb
the
cloud. This can lead to well-founded (and not so adaptingsfuarsgtee,ndoruivgehn tboyccuosrtpoomraetriodnesminantedrsesftoerd
grasp
implic
ation
well-founded) fears about the security of a cloud
ne
w serviincessoaftnwdarceapflaebxilbiitliietsy rainskd bsceacloambiilintyg. lBeusst
any
larg
s of a
er-a
06A
K
T
H
E
e said
in A
e co
dop
ting
the
mpan
ies surprise, analysts
are
LEARN HOW TO CONNECT THE DOTS
BETWEEN UC NETWORK HEALTH AND CUSTOMER EXPERIENCE
UC monitoring tells you when something breaks, but UC service management will tell you that something’s about to break – so you can act before customers notice.
VSM keeps lines open and customers connected, flagging potential problems before they disrupt customer experience.
CONTACT US:
Learn how proactive UC management trumps break-fix management, every time, from the company that manages billions of UC system transactions every month.
See how our cloud-based toolset Virsae Service Management (VSM) is changing the rules of UC service management.
_JanFeb_2016.indd 13
www.virsae.com sales@virsae.com 1-800 248 7080 @Virsae
investing in the private cloud, while slowing their Tpwrieldioicht assecduisrrituyppteroddtuhcetswaonrdldcolofuedn-tbearpserdise
use of the public cloud.
comsemcuurnitiycasetirovnicse, sbwuildl ibnegaanbeuasrliyne$s9s bvialliuoendmarket
Acco
rding
at obvye2r0$159.billion, based on its market
to o
ne es
tima
more than 1,000 employees use an average capitaWlizitahtiroenc,eannt dhihgahsprreocfielnetlcybtuern-aetdtaicnks at
largageeenctiersp, rcilsoeucdlisenctusrtiotytihseiinr s“hOavreprf-othcue-sT. op”
te,
com
PATTERSON continues on page 21 ›› SONI
(OTTA)sswerevsicaeids,iinAclugduinstg, tchoemCm-sunitiecaltikioenssthe (e.gc.lovuodic’seflaenxdibmleeOsspaEgxinmg)o,dceoln(toeftnetn(ed.ge.pTloVyed as
pani
by Akash Soni, Digital Marketing
anda smuubsiccr)ipatniodnc-lboausded-bcalsoeud(see.grv. icoem) bputtemanydnot
Executive at Ecosmob
stotroaI
tgaell)yogffrearsipntghse. WimhpilTlieccaChtniomnlosmgioeufsnaPidvctoa.pLtitodin.ngs the
SercvloicuedP. Throvisidcearns l(eCaSdPt(sow)wawree.lelc-inofosaumnuodbn.eciqdomu(ea) nd not so the Contact Center:
poswiteilol-nfotuonodwend)tfheearnseaxbtoguetntehreatsieocnuoriftyreoafl-aticmloeud comsomluutinotinics.aAthiosenansrae(tRsuTrletC,o)mfdaIenPlyivnleartrewgdeovcrikoams:spothaftenwyieaasrreaere
D
o
n
’
t
L
e
t
Y
o
border contro(wllewrwb.veociocme4enseti.ncdomis)pensable TDon’t Let Your Clients
Industry
compliance can be debilitating, and there is little
T
ribboncommunications.com)
r
cardT
(www.voice4net.com)
the right SBC an
leniency being offered to violators. maximum security.
u
enracs
s sa
established strict guidelines for companies and configure it properly. This depends on
Complacency
that accept credit card payments, setting a knowing what security threats the network
The extent of organizabtyioWnsilltMhaetleanredeszu,bject
here are many good reasons to upgrade Even a firewall is not able to hide internal
to PCI compliance is staggering. More than 12
r
C
bllolouew
vdiloe
e ofatnhde pyouublsicavcelocuods.t but your vulnerability
Be Fooled into
GERA continuesonpage 10 ›› Ainccroeradsiensg, etsopoenceiaellsytimif yatoeu, rcoinmtepranaiel snwetiwthork
mocroentnheacnts1,t0o0t0hemexptloeryneeaslounse.aFniarevweralglseare
of i1n,1a5d4eqculoautde.-bSaesesidosnerbvoircdese,r“croangtrinogllefroamt both
PATTERSON continues on page 21 ›› Security is essential
Modernization
Carriers must keep their VoIP networks
PCI Compliance in
MELENDEZ
secure to protect against threats and offer
and Integration
better confidence and trust level to clients.
e
C
o
n
t
a
c
t
C
Enterprises that use VoIP need security to
ke
ep t
hei
m
h
e
T
e
l
networks and platforms, which are vulnerable to renaissance by hackers. They
-based payments, through online, mobile, impacting the way Communications Service
may scan for IPv4/6 addresses and when
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
open ports are found then a variety of
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
attacks may take place.
regulations. This means the market base for tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga
ou ■ Data theft: it is possible for hackers to
companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries
e
fe
tunnel into internal networks and steal
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
valuable data
reaching.
basfoedr rsesrevlliecres oafrecodnistaructpctiengtehroswoluctoinonsus.mPeCrsI
■ Toll fraud: This may take place from an
andcobmupsilniaenscsesmcoanmdmatuesnaicraetreigaonrdouens,gfaegees for non- external source or an internal source
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
which results in inflated bills and possibly
omlenniciehnacnynbeleicnugstoffmereerdsetorviicoel,aatonrds.from web- loss of reputation.
centrThic e-ecxotmenmt oerfcoergsoanluiztiaotniosntsot“heavtearryethsuinbgjeacst ■ Hackers may register as an extension and
a steorvPiCceI”cboumsipnleiasnscaepipslisctagtigoenrsindge.lMiveoredthvaiant1h2e then engage in spoofing, identity theft or
clomudil,lieovnerbyutshiinegssiesscihnatnhgeinUgn. ited States accept disrupt communications.
Tcaerledc-obmasecdarpraieyrms eantds,etnhtreorupgrhiseosnulined,emrsotabnilde, ■ Denial of Service and Distributed Denial
theaynmd vuosticme coodmermniuzneitcoatrieomnsa,iann(doarrbeetchoemreefo)re
masrukbejtelcetatdoePrsC. IODnScSe (dDigaitalStercaunrsiftoyrSmtantidoanrdals) entire network becomes overloaded and
prorjeegcutlsagtieotnusn. Thderiswmaye,acnosnttheendminargkwetitbhaslegfaocry inaccessible as it is jammed.
tecchonmolpoagniieessawnhdoinfereadsttrouicmtuprlemiseontecofmthpleiant ■ Theft of data is one thing but then
bigcgoenstaocbtscteanctlersstohleuytifoancse.isThsiemgiolaorldynweiwdes-? ransomware is infinitely worse since
Threeraecihsinog.needto“ripandreplace”legacy valuable data is encrypted and can be
phone systems – or any other technologies – to unlocked only upon payment of ransom.
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
gua
Global Sales at Voice4Net
as a security tool. But to get the best out
Be Fooled into
he PCI Security Standards Council has
of the SBC one must choose the right one
JOGGERST
host of developments into motion for industries
faces.
that utilize contact centers—and consequently,
Security threats
for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive VoIP networks face a variety of threats that
compliance mandatesVaProefrBiugsoinreosussD, efeveslofpomrenot,n- one must be aware about in order to choose
M
E
L
gu
E
l
e
c
Ribbon Communications (www.
d co
nfi
re
it r
igh
i
rde
d. Th
e
n
N
Executive Vice President of
real time communications (RTC) topology and that makes the network
million businesses in the United States accept
Global Sales at Voice4Net
es with
of 1,154 cloud-based services, “ranging from seqcuoemnptianl iqeusalirkterSsonfygarnowd tUh.Sb.ygaotvterranctminegnt
n
ipsclteo
t
o
D
e
t
E
s
r
:
in
Executive Vice President of
ir
tern
al I
rt
ran
T sys
s
act
ion
tem
s
sec
ure
an
d
th
e
e session
t fo
Z
05/02/2016 20:02
JOGGERSTcontinuesonpage 10 ›› ●AKASHSONIcontinuesonpage 4
p1-23 05/02/201620:02 001_01 02/10/2018 20:06
4_TR_JanFeb_2016.indd 1 6_TR_SeptOct2018.indd 9
0555_TR_MarApr2020.indd 1 08/04/2020 19:58
NEWS
TELECOM RESELLER
P.O. Box 1826
Stuart, Florida 34995-1826
PRSRT STD U.S. POSTAGE
CHANGE SERVICE REQUESTED
PAID
The Bureau, Inc. 33406