Page 195 - 597 Business Ideas You can Start from Home - doing what you LOVE! (Beginner Internet Marketing Series)

1 88 Your Idea, I nc.

Shipping to a Distribution Center vs. Individual Stores

When you land a large account that has hundreds of stores, you
will find two shipping options:

1. You ship to their distribution center and then they ship to
their individual locations (this is the best).

2 . You ship directly to each store.

If you ship to each store rather than the central distribution cen­
ter, it costs more for shipping, of course, and for labor and time as
well. This is where your wholesale license comes in handy-you'll

need to buy a lot of shipping supplies. It is so much easier to ship to

one central distribution center, but unfortunately you don't have a
choice. Be sure you are 100 percent clear on the directions the store
gives you before shipping anything out.

The G olden Rules of Customer Ser vice

High-quality and attentive customer service goes a long way to ensur­
ing long-term, meaningful business relationships with your accounts,
both big and small. Customer service is the way you treat your cus­
tomers-how you handle their inquiries, their complaints, and
their orders. A customer that is always right is always a customer.

Treat Your Clients with Respect

As you probably know from personal experience, companies
don't always treat customers with respect. Be better than that. Go
out of your way to be accommodating, friendly, and efficient by
doing the following:

• Provide a quality product.
• Be friendly. Even if you're having a rough day, take a deep breath

and put on a happy face for your customers.