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CHAPTER 4 BUILDING A BUSINESS THAT WORKS... WITHOUT YOU

in the world with over 200,000 outlets in 86 countries was
that Ray Kroc never spent his time serving the customers or
making burgers. He spent all his time building the perfect
business system that could be run by anyone - even teenagers!

Another good example is the Jean Yip group of hairdressing
and slimming centres. While Jean first started working IN the
business as a hairdresser herself, she made the smart move
of shifting her focus towards building the business instead!
While hiring hairdressers and therapists to do the day-to-day
operational work, she spent her time on creating the best
system for selecting, recruiting and training the best therapists
and hairdressers; building the brand and creating more
product lines; opening up more outlets; and consistently
perfecting the service process. That is how she grew her
business into over 50 salons, while other wannabe hair salons
struggle with one shop all their lives.

What Stops People From Building a Business
that Works?

So what causes most entrepreneurs to keep working in their
businesses while ignoring the business building process?
Well, I would say two things: the wrong attitude and the lack
of knowledge.

In five short years my core team and I have built Adam Khoo
Learning Technologies group into the largest and most diversified
training business in the region with over 100 staff. In contrast,
most of my competitors are one to five-person operations
despite their being in business much longer than we have
been. So what prevented them from growing their business?

I have found that many of them had the attitude that 'no one
can do it as well as I can' and 'if you want something done

SECRETS OF BUILDING MULTI-MILLION DOLLAR BUSINESSES 109