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Acknowledgements
This book owes much to Katherine, Mark and Richard, all of Capstone Publishing,
who had the initial idea and gave me loads of support and help.
My thanks to the army of friends and colleagues who made lots of suggestions
and gave me loads of pointers. Their names are recorded at the back of the book.
Capstone arranged with Henley Management College that I should have the
use of their library. My thanks to the college and to Gail Thomas who was the
librarian at the time.