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Empathy-driven

success:

Mimi Nicklin
is a Bestselling Author, an A Cornerstone
Award Winning Empathy
Advocate, and a CEO with

over 12,500 students all for Success
over the world. She has
recently won the Top
45, Under 45 Leadership In recent years the words resignations and disengagement at BE - AND STAY - CURIOUS
scale.
‘organisational empathy’ have been
Empathy is based on enquiry and
Award in Sri Lanka and she appearing far more frequently in the connection, and there is no better way to
specialises in improving global business world as leaders Today’s multigenerational workplaces achieve this than to commit to frequently
unpack the deep power and impact
create a further demand to develop
asking questions and critically, listening
dialogue, performance this skill set has on their workplace. deep and wide reaching understanding to the responses. The most engaging of
leaders are those with an ongoing curiosity
and engagement in At a fundamental level, empathy is across our local businesses. When to understand those around them. Getting
different generations don’t gel as a team
the ability to take the perspective of
forwardthinking others. It’s an evolutionary skillset we the ‘gaps’ between them is often blamed to know your team on a person-to-person
level means you will understand them
organisations. She is are all born with, however, despite its for driving poor performance. Gen Z beyond their business results alone and can
rising recognition, we are still seeing a
are told to be more realistic about their
the Founder of Empathy deficit in its leverage across industries workplace expectations, whilst Boomers therefore motivate, inspire, and energise
them on a higher level.
Everywhere, the world’s most in Sri Lanka, regardless of its proven are penalised if they can’t keep up with
the social and structural change. If we
performance benefits.
extensive training are serious about creating connected, DON’T UNDERESTIMATE THE
platform to use social Without being able to understand the collaborative and consistent workplaces POWER OF SMALL GESTURES
realities of your employees and their
that drive both performance and morale
Showing you are interested in and
intelligence and team diverse viewpoints and experiences, it upwards, it’s up to managers to ensure committed to your team doesn’t have
communication to drive is nearly impossible to inspire and lead that we’re helping our people to succeed to involve a preplanned corporate
organisational success, and even harder throughout their careers.
event or offsite. In fact, a small act
transformational to make significant cultural decisions or of engagement can have far more
impact in terms of recognising and
change. Her podcast, The drive innovation that truly resonates. As Here are 9 proven tips to help you appreciating your team. A simple
embrace empathy-driven success as
a leader today, the ability to understand
MiMi YouYou Show, is growing the realities of an inclusive team is a a cornerstone for effectively managing “thank you”, a cup of tea or a shout-out
in a meeting to praise their work can all
at over 800% a month and complex commitment - but it is one today’s disconnected and signal that you truly understand and are
that is critical if you are to sustainably
multi-generational workplaces.
her second leadership book is enhance team performance and output, aware of the individuals in your team.
out in October 2024. and drive long-term customer loyalty. DROP THE DISTRACTIONS
Empathy is no longer a buzzword or Have you ever been in a conversation
You can find her @miminicklin a once-off training course from the HR where the other person has been
across social media or via team, but a critical path that the C-suite tapping away on their laptop or looking
www.empathyeverywhere.co needs to take to ensure holistic growth at their phone as they talk? Not only
in a tumultuous and changing business can it be incredibly frustrating, but it
world, particularly as we face rising can also make you feel like they don’t

39 From Campus to Corporate Leadership l Aug/Sep 2025 l www.bimt.lk From Campus to Corporate Leadership l Aug/Sep 2025 l www.bimt.lk 40