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Years
Celebrating 21of
Education Consultancy Excellence
value what you have to say. We can to enable employees to share their EMPATHISE
all be guilty of picking up our phone insights and raise questions without Empathetic leadership is the key to
and getting sidetracked with emails, fear of judgment, and conduct regular understanding the reality behind how
calls and texts, but if you’re having and routine conversation and training employees are feeling and behaving.
a conversation with someone, it’s sessions to ensure everyone is able to Work with individuals to identify the
important not to let these distractions continually understand the perspectives
get in the way. If it’s worth speaking of those around them. best ways to support their growth
about, it’s worth listening to, so leave and address their opinions and
that phone alone and close your emails explore the opportunity of peer-to-
peer mentoring to encourage your
while you talk. DEMOCRATISE YOUR staff to listen and learn from each
GENERATIONAL JARGON other. In the end, it will be the teams

PRACTICE ACTIVE LISTENING From ‘hard launching’ to ‘lazy girl that communicate cohesively and
jobs’, Gen Z has introduced a wave
The most effective way to create of new terms into the workplace. understand each other’s realities that IELTS
will be able to work together to reach
more empathy and truly connect with A constantly changing linguistic the goals of the entire organisation.
someone is to ensure that when you phenomenon isn’t a new reality but it To win together we first need to
hear, you actively listen to what they is one we need to constantly engage understand each other.
are saying. Concentrate on their words, in understanding. For young people
make eye contact, nod as they go, entering the workplace for the first
and don’t interrupt. When people feel time, understanding business proverbs
they are heard, they are motivated and and acronyms like EBITDA and ROI WITH HIGH SCORE
connected. Not only do they share with can be just as confusing so a constant
more insight but you gain access to meeting in the middle for the whole
more valuable content and build your team is critical.
shared trust and rapport. ACADEMIC | GENERAL | UKVI CLASSES
To create engaged and connected
teams, you need to all be speaking -
PRACTICE PATIENCE: or at least understanding - the same Virtual and Physical Classes
Leaders who actively allow people language. Not understanding what
the time they need to complete their someone means can lead people to
opinions, recommendations and switch off and disengage with what’s
Don’t settle for Average,
ideas receive a far deeper and more being said. Approach generational Don’t settle for Average,
consistent set of all three. By ensuring jargon at the root by asking teams to
you don’t interrupt people as they share, explain what they mean when they Start Now!
or jump in during moments of silence, use buzzwords and phrases and
your team is able to fully contribute then setting expectations as needed
and add value to the conversation and for inclusive spoken and written
context you are sharing. By doing so, communications.
they feel heard and confident, allowing
them to perform at their peak, and you
ensure you are getting the most out of FOCUS ON YOUR SIMILARITIES British Council Trained Teachers
the business expertise you surround When so much commentary focuses
yourself with. on our differences, it can be easy to CELTA & TESOL Qualified Trainers
miss what connects us all. Prioritise
activities that enable employees to Tailored Approach
CHECK YOUR ASSUMPTIONS develop human connections and find
Persistent, stereotypical narratives common ground within their teams.
that create caricatures of the Remember, that as humans we are all Mock Tests
generations are affecting how we more alike that we are different.
relate to one another. These biases Whether it’s films, music, sports or Guaranteed band score
can be, at best, disheartening and, fashion, shared interests can help
at worst, discriminatory. We need to team members bond and get to know Flexible Hours
ensure that we are avoiding acting each other beyond just the job title.
in a way to perpetuate or reaffirm Scheduling conversational and informal
stereotypes and challenge those who catchups and open meetings to
do. Foster a culture of transparency, encourage sharing and cohesion.
psychological safety and openness

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