Page 7 - Luminex 2018 Be Healthy 12pg with Notices v4_Neat

EMPLOYEE Get support, advice and resources 24/7

ASSISTANCE Call 800-865-1044 or visit anthemeap.com

PROGRAM (EAP) and enter Luminex to log in.

When you feel pressure from everyday problems like work-
emotional, legal and financial support. No issue is too big or too HEALTH ADVOCATE
related stress or family issues, Anthem EAP can help you get
small - and there’s no extra cost to you.
Health Advocate is a free and confidential resource that you
Call us – support is one phone call away 24/7 and your family can use if you have questions concerning your
You and your family can talk to an Anthem EAP advisor by employee benefit plans. Your Health Advocate is here to:
phone who can:
• Help you navigate the health care system
• Give you advice and arrange for up to three visits with a • Help you to become a better health care consumer
counselor, if you need it.
Health Advocate is here to:
• Sometimes it’s better to meet face to face or by video chat
with a professional. Ask us about online visits with LiveHealth • Answer questions about your benefits
online. • Help you choose a health plan
• Put you in touch with a financial advisor if you have money • Resolve claims and billing issues
problems.
• Find a doctor or hospital
• Connect you with a lawyer if you need legal help. You can
meet by phone or in person. • Assist with referrals and prior authorization
Let us help if your identity is stolen • Clarify the total and out-of-pocket costs for services
• Help with exchanges/Medicaid/Medicare
If your wallet or purse is lost or your identity stolen, we’ll assign
a Fraud Resolution Specialist to help get your identity back and • Explain Flexible Spending Accounts and Health Savings
restore your good credit. Services include: Accounts

• Placing “fraud alerts” on credit reports and with creditors. Contact Health Advocate today by calling:
• Closing bank and credit card accounts where your identity is • 866-695-8622 or online at: HealthAdvocate.com/members
an issue. • Monday - Friday: 8:00AM - 12:00AM ET
• Arranging a phone meeting with a financial counselor. Staff is available for assistance after hours and on the
weekends as well.
• Setting up a meeting with a lawyer on issues around the
identity theft (each visit must be for a separate issue).
Go online for help any time ... and a lot more
When you visit anthemeap.com Login: Luminex, you’ll find:

• Tips on handling difficult life events and a depression
screening tool.
• Parenting information. There’s even a child and elder care
provider finder.
• Financial tools to help you plan for major purchases or life
events.
• You and your family members can register for identity
monitoring at no cost.
• State-specific online wills and a legal library
Find child care and summer camps for your kids
Looking for child care and summer camps for your kids? Visit
anthemeap.com to find care in your area.

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