Page 11 - ELP Yearbook 2021 Participants and Mentors

I have been with Essex for three years and currently hold the position of Contact Center
Senior Contact Center Manager

I find it refreshing to see the level trust Essex has in its employees and the impact that
makes.

Change is embraced and promoted from all departments and positions within the
company. All areas and team members are agile and working towards a common goal.
Jordon

My work ethic and my unwillingness to fail are my greatest strengths, “You don’t change
Flores the goal; you change the plan”. Just because you understand/know something does not

mean others do, is the most important leadership lesson I have learned. A lot of the time
Sr Contact
as a leader you may understand something or a new idea so easily. Group understanding
Center
and consensus is more important than a good idea. Without that, no idea will be able to
Manager
move forward, no matter how good it is. When planning, my ability to make a difference
has a strong influencing impact. I am willing to take on any role to make us
(company/group/team) successful, while leveraging my skillset as best as possible. Being
honest, present, and reliable are the core values I believe in.

Fun Fact: Music (Listen, Concerts, & DJ), Disc Golf, and cooking. I played semi pro baseball
and have a cocker spaniel named Sophie.