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sive yet concise, and last but not the least – interesting.

3. Would you rather buy an item using a catalog or go out shopping yourself?
Why?

Sample answer:
I’m a very busy person, and I don’t have the time to go to different shops. I find the convenience
of ordering and buying items through catalogs very helpful.

1. You are assigned to make a plant catalog that will be used for touring im-
portant guests. How would you make the catalog display the characteristics
below?

a. interesting
b. concise

Sample answer:
I can make the catalog interesting by presenting attractive photos and designs. The catalog
would also have lively colors and a good layout. Of course, presenting relevant topics will also
make the catalog interesting.
The catalog will be concise by featuring an article on Frequently Asked Questions and a map
of the whole place. Articles should also be brief and straightforward, presenting only relevant
data about the topic.

2. You are ordering a television from a catalog. Orders have to be placed
through phone. How would you ask the customer service agent about the
items below?

a. mode of payment
b. warranty
c. delivery

Sample answer:
I would like to order your 21-inch flat screen television. I want to ask about the mode of pay-
ment that you accept and if the item comes with a warranty. Lastly, do you deliver? If yes, how
long would it take the item to arrive? Do I pay extra for the delivery?

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