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2. Do you believe in Guy Kremer, a top hair stylist, expert and educator from
U.K. when he said; “There is a great bond of trust that comes with helping
others to bring out the best in themselves. What could be better than play-
ing a part in something like that?”

Sample answer:
I certainly believe in his philosophy in life because just like in a hair salon, people go there and
trust their stylist so much that their appearance would change with the help of their hands and
scissors. Once the customer meets his/her expectations, his/her personality could improve,
thus boosting his/her confidence. Guy Kremer like any other stylists helps in changing not only
a customer’s looks, but also their whole life as well.

3. Have you experienced going to the hair salon with a beautiful hair and go-
ing home looking ugly?

Sample answer:
Yes, I have experienced a thing like that twice. The first time was when I was in high school and
the second time was when I was already working. I have beautiful long black hair but when I
left the salon, I had a very short, out of this world, ugly hairstyle. It was devastating! It was a
tremendous disaster.

1. You are working as a concierge in GK - Guy Kremer Salon that is Top 1 in U.K.
You had this agitated customer once.

Sample answer:
Ma’am, welcome to GK Salon. First, I recommend you to go for a consultation for accuracy
and safety. We have seven different zones designed according to your needs. The uniquely de-
signed Consultation Zone is the heart of the salon. Here, we analyze the client’s hair condition
and hair problems in total privacy. We aim to be professionally precise in choosing the right
hair colors and styles for each client’s need, style and personality. That would cost you around
£21 while for Cut & Finish, it is £68, restyling costs £88, and blow dry costs £23 and men’s styling
costs £40. What can you say about that? Which Zones or services do you want to go to if you
were to choose? I will refer you now. Thank you.

2. You love natural herbs and spices. You wanted to have a colored hair, but
you wanted a natural hair dye. You have heard about Herbatint, so you im-
mediately rushed to Avante Garde Salon.

Sample answer:
Hi! I wanted to inquire about Herbatint. I heard that Avante Garde Salon is a ColourHerbe Salon
that uses Herbatint for their customer’s permanent hair coloring without ammonia. Is it true
that Herbatint is a hair dye, which is creative, conventional and all natural with out ammo-
nia coloring, which prevents hair damage? If that is the case, I want to have my hair colored
here at your salon. How much would that cost? Ok, it’s fine with me. How about the shampoo,
what does it come along with? I want a trim too, if you please. How long would the color last?
Thanks!

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