Page 7 - Business English Book 1ver2.0

Greetings over the phone
Lesson 1 G r e e t i n g s

Conversation 1

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A : Thanks for calling IBN. How may I direct your call?
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B : I'd like to speak to John Smith in Marketing.
A : Let me _______________________. Please, hold.
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transfer you to Marketing
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see if he is available
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B : Thank you.
Exercise 1
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A : Thanks for calling IBN. How may I direct your call?
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B : I'd like to speak to John Smith in Marketing.
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A : Let me _______________________. Please, hold.
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B : :____________________.
Exercise 2
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B : ________________ IBN. How __________________ call?
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B : _____________ transfer _________ Marketing.
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Please,_______. ________________ if _______________.
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A : Thank you.
Conversation 2
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B : Can you get me Brett Arnold, please?
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A : He is on the other line. Would you like to hold?

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B : Yes, I would. Thanks.
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