Page 8 - Business English Book 1ver2.0

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Lesson 1 Greetings over the phone
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Exercise

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A : Thank you for calling IBN. How may I direct your call?
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B : Can _____________ Brett Arnold, please?
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A : He is on the other line. Would you like to hold?
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B : Yes, ________. Thanks.
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A : Who are you holding for?
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B : I was holding for Brett Arnold.
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A : He is still on the other line. Would you like his voicemail?
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B : No, it is okay. I will try him back later.
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A : Thank you for calling. Have a good day.
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B : Bye.
Exercise
A : Who are you holding for?
B : I ______________ Brett Arnold.
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A : He is still on the other line. Would you like his voicemail?
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B : No, ___________. I will __________________.
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A : Thank you for calling. Have a good day.
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B : _____.
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