Page 9 - Business English Book 1ver2.0

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Lesson 1 Greetings over the phone
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* transfer [v. trans-fur, trans-fer: n,adj trans-fer] 옮기다, 전하다
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* Available [uh-vey-luh-buhl 이용할 수 있는, 쓸모 있는

Practice the other side 1

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B : Thank you for calling IBN. How may I direct your call

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A : Can you get me Brett Arnold, please?
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B : He is on the other line. Would you like to hold?
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A : Yes, I would. Thanks.
Exercise
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B : ____________________ IBN. __________________ call?
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A : Can you get me Brett Arnold, please?
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B : He ________________. Would _________________?
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A : Yes, I would. Thanks.
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Practice the other side 2
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B : Who are you holding for?
A : I was holding for Brett Arnold.
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B : He is still on the other line. Would you like his voicemail?
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A : No, it is okay. I will try him back later.
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B : Thank you for calling. Have a good day.
A : Bye.
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