Page 10 - Business English Book 1ver2.0

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Lesson 1 Greetings over the phone
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Exercise

B : Who __________________?

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A : I was holding for Brett Arnold.
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B : He ________________________. _______________ his voicemail?
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A : No, it is okay. I will try him back later.
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B : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ c a l l i n g . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ .
B : _________________ calling. ___________________.
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A : Bye.
Practice the other side 3
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A : Thank you for calling JSI. How may I direct your call?
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B : May I speak with Susan Jones, please?
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A : She is out of the office. Would you like to leave her a
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B : Sure. My name is _______ with Charming Inc.
My number is 02-123-9876.
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A : Let me confirm your message. It is ________ with Charming
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Inc. .
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The number is 02-123-9876
B : That’s correct.
A : I will give her the message.
B : Thank you. Bye!
Exercise
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A : Thank you for calling JSI. How may I direct your call?

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B : ________________ Susan Jones, please?

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A : She is out of the office. Would you like to leave her a
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B : _____. ____________________ with Charming Inc.
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___________________ 02-123-9876. 10