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Unit4

A call back is really nothing to sneeze at.

Marce: Good afternoon! May I speak to Joyce please?
Joyce: Yes, this is Joyce. Who is this please?
Marce: Joyce, this is Marce. I heard from Ken that you called this morning.
Joyce: Yes, I did. We have something urgent to discuss.
Marce: Is that so? I had a meeting that’s why I didn’t get to return your call earlier.
Joyce: I understand. I’m glad that you called as soon as you can.
Marce: So, what is it about?
Joyce: The Director would like the presentation of the new sales strategy needs done sooner.
Marce: Why is that? How soon will we have to present it?
Joyce: The Director is going on an urgent business trip. He wants the presentation moved earlier.
The presentation date can’t be postponed because that would delay the implementation phase.
Marce: I understand. When is the new date for the presentation?
Joyce: It will be on October 4. That will be next Thursday.
Marce: That’s less than a week away and I still have a lot to prepare for my part. Well, it’s a good
thing we found out early. We can make it our priority.
Joyce: That’s right! I have to put everything else on hold. We might actually have to pull all-night-
ers to finish this on time.
Marce: You’re right! It’s a good thing I called back as soon as I did. It would be terrible if I
didn’t find out until later.
Joyce: Well, a call back is really nothing to sneeze at.

1. What is the importance of calling back?

Sample answer:
Callbacks may serve different purposes, but they are important. Callbacks may reaf-
firm things previously talked about; they could also be used to give new information.
If a call back is expected, one should be done to maintain good relationships and to
relay important information.

2. If you know that the reason for the call back will hurt you, will you still take
it?

Sample answer:

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