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what will be your contingency plan to overcome communication issues?

Sample answer:
If I am an entrepreneur, I’ll make sure that I do weekly quality checks on resources and
facilities. I’ll have on-call contractors who can immediately reconnect the telecom-
munication lines. Furthermore, I’ll make sure there are backup lines that can be used
in lieu of the damaged telephone lines. I will also have other means of communication
aside from telephones, which may be used in case these lines fail.

3. In the business set up, what can be the effect of communication difficul-
ties?

Sample answer:
If there are frequent instances of communication difficulties, then revenue is affected.
Customers or clients might look at the company as incompetent. Communication
lines should be efficient and worry-free. Lack of skilled personnel to troubleshoot
these difficulties is also a drawback.

1. You are a telephone operator. A deaf called in using relay service for a credit
card charge dispute. A relay call includes another operator telling you what
the deaf caller wants. They are communicating through live chat. Commu-
nication difficulties come in because you need to wait until the deaf caller
understands the message. Both of you will still have to say the phrase “go
ahead” before anyone of you can say anything.

Sample answer:
“Good morning, my name is Julia from JFC credit cards. I understand your situation,
so I’ll be more than happy to stay on the line as the relay agent gives you my response.
I’ll be checking on your account, and I will process a credit for your dispute once it’s
validated. Please stay on the line as I do it for you.” [Sends a “Go ahead” signal to the
relay agent and waits for the customer’s response].

2. You are a 911 operator. An emergency occurred at 6150 Blue Lagoon Drive
Miami Florida 33126. The caller’s line kept on being cut. The caller’s name is
Rebecca Jones.

Sample answer:
Good evening, this is Macon of 911. Can you please provide your name and exact lo-
cation? The line keeps on being cut. Kindly speak slowly and clearly. We shall immedi-
ately proceed to your location. Let me check if I got the details correctly. Your name is
Rebecca. [Spell the name phonetically in a very fast manner] Ms. Jones, we’ll be there
in a minute at 6150 Blue Lagoon Drive Miami Florida 33126. Please stay calm.

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