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Private Draft QVM - Quality, Value, and Metrics
The program has developed guidelines for matter and case evaluation that are based on
sound management assessments consistent with its scope of services and appropriate to the
needs of the businesses served.
What are the quality program’s guidelines and how were they developed?
Programs develop guidelines by considering factors such as empirical evidence, preferred
practices, staff knowledge and skills, cultural and linguistic variables, as well as the quality
program’s scope of services. In addition, the guidelines relate to the needs of the businesses
served.
Evaluation and management practices are individualized to meet specific needs of
businesses, including
Type of business
Requirements of client
Domestic issues
International issues
Financial issues
Governance
Regulatory constraints
Management
Environmental
International, federal, state, and local regulations and/or policies.
How are evaluations individualized to meet the needs of businesses served?
The quality program’s professional staff considers a variety of service delivery models and
selects an appropriate model for businesses served.
How does the quality program’s professional staff determine what service delivery model is
best for businesses served?
A variety of service delivery models are available. Professional staff considers the needs and
preferences of businesses.
The program uses established policies for referring businesses served to other sites or
programs when the needs of businesses served exceed the quality program’s scope or
availability of services.
What are the quality program’s policies when the needs of businesses served exceed the scope
or availability of services?
The program has written policies for managing businesses served when it cannot meet their
needs. Policies include criteria for referrals to other providers and a process for decision
making.
Within their respective scopes of practice, lawyers address legal issues and accountants the
financial issues.
How do lawyers address legal services issues?
20
The program has developed guidelines for matter and case evaluation that are based on
sound management assessments consistent with its scope of services and appropriate to the
needs of the businesses served.
What are the quality program’s guidelines and how were they developed?
Programs develop guidelines by considering factors such as empirical evidence, preferred
practices, staff knowledge and skills, cultural and linguistic variables, as well as the quality
program’s scope of services. In addition, the guidelines relate to the needs of the businesses
served.
Evaluation and management practices are individualized to meet specific needs of
businesses, including
Type of business
Requirements of client
Domestic issues
International issues
Financial issues
Governance
Regulatory constraints
Management
Environmental
International, federal, state, and local regulations and/or policies.
How are evaluations individualized to meet the needs of businesses served?
The quality program’s professional staff considers a variety of service delivery models and
selects an appropriate model for businesses served.
How does the quality program’s professional staff determine what service delivery model is
best for businesses served?
A variety of service delivery models are available. Professional staff considers the needs and
preferences of businesses.
The program uses established policies for referring businesses served to other sites or
programs when the needs of businesses served exceed the quality program’s scope or
availability of services.
What are the quality program’s policies when the needs of businesses served exceed the scope
or availability of services?
The program has written policies for managing businesses served when it cannot meet their
needs. Policies include criteria for referrals to other providers and a process for decision
making.
Within their respective scopes of practice, lawyers address legal issues and accountants the
financial issues.
How do lawyers address legal services issues?
20
