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Private Draft QVM - Quality, Value, and Metrics
Organizational charts clearly represent the lines of authority in a program. Job
descriptions outline the levels of authority and responsibility and are available to
staff.
The knowledge and skills of program administrators are consistent with job
responsibilities and level of decision-making authority.
How does the program determine that the knowledge and skills of the program
administrator(s) are consistent with the responsibilities of the job and the level of
authority to make decisions?
Qualifications, responsibilities, and authority of the designated professional are
shown in a written job description. If the program director is not a lawyer, it is
recommended that a credentialed professional is designated to represent the
professionals when decisions regarding legal services are being made.
Administrators lead staff in formulating attainable program goals and measurable
objectives.
How does the leadership of the program work with the professionals to formulate
attainable program goals and measurable objectives?
Program goals and objectives are developed in collaboration with qualified and
credentialed professionals representing the legal services offered. Professionals
and/or leadership typically review goals and objectives regularly, modifying and
updating as needed.
Program operations are in compliance with applicable ethics and regulations.
What are the ethics and regulations the program is required to follow, and where are
the reference materials located?
Administrators and professionals are knowledgeable about all applicable legal
mandates and regulations at the federal, state, corporate, and facility levels. Copies
of these mandates/regulations are easily accessible for review. Written policies and
procedures describe how the program will comply with the applicable legal
mandates and regulations.
2. Human Resources
The program has the human resources necessary to fulfill its purpose and scope of
services, and to achieve its goals.
Professional staff providing legal services has appropriate qualifications and valid
credentials to provide those services.
What qualifications and credentials are required for lawyers and/or lawyers working
within the program?
Minimal criteria for lawyers and lawyers are specified by a number of groups,
including professional organizations, departments of education, and licensing
boards. Program policies indicate the education, experience, skills, and other
credentials needed for staff that independently provides legal services, taking into
account the current requirements of all appropriate groups. Programs can refer to
the ABA policy documents for information regarding legal certification requirements
and to government regulatory agencies for guidance.
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Organizational charts clearly represent the lines of authority in a program. Job
descriptions outline the levels of authority and responsibility and are available to
staff.
The knowledge and skills of program administrators are consistent with job
responsibilities and level of decision-making authority.
How does the program determine that the knowledge and skills of the program
administrator(s) are consistent with the responsibilities of the job and the level of
authority to make decisions?
Qualifications, responsibilities, and authority of the designated professional are
shown in a written job description. If the program director is not a lawyer, it is
recommended that a credentialed professional is designated to represent the
professionals when decisions regarding legal services are being made.
Administrators lead staff in formulating attainable program goals and measurable
objectives.
How does the leadership of the program work with the professionals to formulate
attainable program goals and measurable objectives?
Program goals and objectives are developed in collaboration with qualified and
credentialed professionals representing the legal services offered. Professionals
and/or leadership typically review goals and objectives regularly, modifying and
updating as needed.
Program operations are in compliance with applicable ethics and regulations.
What are the ethics and regulations the program is required to follow, and where are
the reference materials located?
Administrators and professionals are knowledgeable about all applicable legal
mandates and regulations at the federal, state, corporate, and facility levels. Copies
of these mandates/regulations are easily accessible for review. Written policies and
procedures describe how the program will comply with the applicable legal
mandates and regulations.
2. Human Resources
The program has the human resources necessary to fulfill its purpose and scope of
services, and to achieve its goals.
Professional staff providing legal services has appropriate qualifications and valid
credentials to provide those services.
What qualifications and credentials are required for lawyers and/or lawyers working
within the program?
Minimal criteria for lawyers and lawyers are specified by a number of groups,
including professional organizations, departments of education, and licensing
boards. Program policies indicate the education, experience, skills, and other
credentials needed for staff that independently provides legal services, taking into
account the current requirements of all appropriate groups. Programs can refer to
the ABA policy documents for information regarding legal certification requirements
and to government regulatory agencies for guidance.
22
