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Private Draft QVM - Quality, Value, and Metrics
The program assumes responsibility for providing opportunities for continued
professional growth and development for staff at all levels of the organization.
How does the program provide for continued professional growth and development of
staff?
Providing high-quality legal services requires continued professional learning.
Programs can support continued learning by providing financial support, release
time, on-site training, mentoring or sharing of legal expertise, journal clubs, client
staffing, in-services, and other activities and materials that result in the acquisition
or refinement of knowledge and skills. A variety of educational resources and
learning opportunities are available for staff, taking into account individual learning
styles and needs. Programs usually maintain annual records of staff continuing
education activities.
Written business policies and records are maintained and updated on a periodic
basis.
How are the quality program’s business policies established?
Programs that are part of a larger organization typically have business policies and
procedures that have been developed by the institution, while independent
programs develop policies and procedures appropriate to their setting and needs. In
both cases, business policies address issues including, but not limited to, position
descriptions, vacation and sick time, benefits, business records, grievances, and
leaves of absence. Business records include evidence of current licensure, continuing
education, certification, or other requirements. Policies provide for periodic staff
performance appraisals.
What procedures are in place for maintaining and updating business records?
The content of business records and the individual's access to the records are
specified by business policies. Each employee's business file may include items such
as hiring documents (e.g., curriculum vitae, contract, and position description),
copies of credentials (e.g., ABA certification, state license, and continuing education
records), salary information, individual staff member goals, and documentation and
results of periodic reviews. The business file includes records of changes or updates
for these items.
Individual staff workloads are adjusted to achieve a balance between program needs
and available professionals without compromising the quality of service delivery.
What are the procedures to make certain that each professional has adequate time for
fulfilling all job responsibilities noted in the position description?
Professional schedules reflect that each member has sufficient time for planning,
record keeping, supervision, follow up, equipment maintenance, and other job-
related activities.
How does the program manage client caseloads and other program activities relative
to available professionals?
Programs have policies and procedures for managing fluctuations in caseload and
other work activities. These policies may include staffing needs.
Program support services are adequate for the volume and scope of program
activities.
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The program assumes responsibility for providing opportunities for continued
professional growth and development for staff at all levels of the organization.
How does the program provide for continued professional growth and development of
staff?
Providing high-quality legal services requires continued professional learning.
Programs can support continued learning by providing financial support, release
time, on-site training, mentoring or sharing of legal expertise, journal clubs, client
staffing, in-services, and other activities and materials that result in the acquisition
or refinement of knowledge and skills. A variety of educational resources and
learning opportunities are available for staff, taking into account individual learning
styles and needs. Programs usually maintain annual records of staff continuing
education activities.
Written business policies and records are maintained and updated on a periodic
basis.
How are the quality program’s business policies established?
Programs that are part of a larger organization typically have business policies and
procedures that have been developed by the institution, while independent
programs develop policies and procedures appropriate to their setting and needs. In
both cases, business policies address issues including, but not limited to, position
descriptions, vacation and sick time, benefits, business records, grievances, and
leaves of absence. Business records include evidence of current licensure, continuing
education, certification, or other requirements. Policies provide for periodic staff
performance appraisals.
What procedures are in place for maintaining and updating business records?
The content of business records and the individual's access to the records are
specified by business policies. Each employee's business file may include items such
as hiring documents (e.g., curriculum vitae, contract, and position description),
copies of credentials (e.g., ABA certification, state license, and continuing education
records), salary information, individual staff member goals, and documentation and
results of periodic reviews. The business file includes records of changes or updates
for these items.
Individual staff workloads are adjusted to achieve a balance between program needs
and available professionals without compromising the quality of service delivery.
What are the procedures to make certain that each professional has adequate time for
fulfilling all job responsibilities noted in the position description?
Professional schedules reflect that each member has sufficient time for planning,
record keeping, supervision, follow up, equipment maintenance, and other job-
related activities.
How does the program manage client caseloads and other program activities relative
to available professionals?
Programs have policies and procedures for managing fluctuations in caseload and
other work activities. These policies may include staffing needs.
Program support services are adequate for the volume and scope of program
activities.
24
