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Private Draft QVM - Quality, Value, and Metrics
There is documentation that the legal assessment consider the status of the businesses.
For each business served, the program maintains accurate, legible, and complete records
that are protected with respect to confidentiality and that comply with legal mandates and
regulations.
How does the program assure that records are accurate and complete?
Written policies exist that define “accurate and complete” records. These include items such
as identification data and case history; pertinent correspondence; applicable legal forms;
signed and dated reports; and documentation of follow-up activities. Records are legible and
systematically organized.
How is confidentiality of the records guaranteed?
Written policies exist that describe procedures used to ensure protection of records. Those
policies are consistent with applicable legal mandates and regulations. All staff members
within the program are trained regarding confidentiality of records. Businesses served are
also informed about the policies regarding protection of their records.
Businesses served participate in determining their plans.
In what way do the businesses served participate in determining the plan for their legal
services?
Professionals within the program solicit and consider input from businesses served as part of
the process in establishing a plan. Documentation of the plans reflects this process.
C. Quality Program Operations
1. Administration
The structure and function of program administration assure effective and efficient
program operation.
The program has established policies and procedures that reflect the quality
program’s purpose and scope of services.
How are these policies and procedures established?
Policies and procedures are written by administrators and/or a committee of
knowledgeable individuals. Ideally, professional members are included in the
development process. All policies and procedures are reviewed and updated on a
regular basis.
How are policies and procedures communicated to the quality program’s business and
how does the program determine if the policies and procedures are applied
consistently?
The quality program’s policies and procedures are published in a resource manual
and disseminated to all business or, at the least, located in an area that is accessible
to all. Businesses are informed of revisions to the manual, and methods exist to
determine if the policies and procedures are followed.
Administrative structures indicate clear lines of authority and responsibility.
What are the quality program’s lines of authority and responsibility?
21
There is documentation that the legal assessment consider the status of the businesses.
For each business served, the program maintains accurate, legible, and complete records
that are protected with respect to confidentiality and that comply with legal mandates and
regulations.
How does the program assure that records are accurate and complete?
Written policies exist that define “accurate and complete” records. These include items such
as identification data and case history; pertinent correspondence; applicable legal forms;
signed and dated reports; and documentation of follow-up activities. Records are legible and
systematically organized.
How is confidentiality of the records guaranteed?
Written policies exist that describe procedures used to ensure protection of records. Those
policies are consistent with applicable legal mandates and regulations. All staff members
within the program are trained regarding confidentiality of records. Businesses served are
also informed about the policies regarding protection of their records.
Businesses served participate in determining their plans.
In what way do the businesses served participate in determining the plan for their legal
services?
Professionals within the program solicit and consider input from businesses served as part of
the process in establishing a plan. Documentation of the plans reflects this process.
C. Quality Program Operations
1. Administration
The structure and function of program administration assure effective and efficient
program operation.
The program has established policies and procedures that reflect the quality
program’s purpose and scope of services.
How are these policies and procedures established?
Policies and procedures are written by administrators and/or a committee of
knowledgeable individuals. Ideally, professional members are included in the
development process. All policies and procedures are reviewed and updated on a
regular basis.
How are policies and procedures communicated to the quality program’s business and
how does the program determine if the policies and procedures are applied
consistently?
The quality program’s policies and procedures are published in a resource manual
and disseminated to all business or, at the least, located in an area that is accessible
to all. Businesses are informed of revisions to the manual, and methods exist to
determine if the policies and procedures are followed.
Administrative structures indicate clear lines of authority and responsibility.
What are the quality program’s lines of authority and responsibility?
21
