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Private Draft QVM - Quality, Value, and Metrics
How does the program monitor the currency of the credentials of professional staff
members once they are employed by the program?
Programs typically maintain a business file for each employee, which includes copies
of credentials such as bar admissions, state licenses, registration, specialty
certifications, and continuing education records. Professional members submit
documentation of the currency of their credentials on an annual basis.
How does the program make certain that non-licensed and noncertified professionals
providing legal services (including students) are appropriately supervised?
The amount and type of supervision needed for non-licensed and non-certified
professionals are designated by program policies and are consistent with legal
mandates, accreditation and certification standards, and other pertinent directives.
Typically, programs maintain logs that document the amount and type of
supervision. In addition, programs provide periodic performance assessments of
professional and students.
All program businesses are in compliance with applicable legal mandates and
regulations pertinent to the performance of their job responsibilities.
What are the quality program’s policies and procedures for making certain that
professionals meet legal mandates and regulations?
Usually, programs monitor staff compliance through training and assessment
programs and by documenting credentials.
Assignments are made in accord with staff members' professional qualifications and
specific competencies.
How does the assignment of caseloads take into account each professional's
qualifications and specific competencies?
The knowledge and skills required of legal staff are considered foremost when
making assignments; these may include, but are not limited to, specialized skills in
working with businesses across the age span, expertise with specific communication
disorders and differences, and procedural competencies. The lawyer’s qualifications
and areas of expertise are consistent with legal assignments.
For each of the areas of legal practice represented in the quality program’s scope of
services, someone on the staff maintains competence. There is a mechanism in place
to make certain that these competencies are established and maintained.
How are the skills and competencies needed by legal staff established?
Programs have processes for determining the skills and competencies needed across
staff to provide their scope of services. Legal practice statements and ABA guidelines
are good resources for identifying needed skills and competencies. This information
is reviewed periodically and is available to all staff.
How are the skills and competencies needed by legal staff maintained?
Maintenance of skills and competencies can be addressed in a number of ways, such
as continuing education, mentoring, in-services, and providing a minimum number
of services or procedures. It is important that programs provide ways for
professionals to maintain skills and competencies as well as to develop new ones
when needed.
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How does the program monitor the currency of the credentials of professional staff
members once they are employed by the program?
Programs typically maintain a business file for each employee, which includes copies
of credentials such as bar admissions, state licenses, registration, specialty
certifications, and continuing education records. Professional members submit
documentation of the currency of their credentials on an annual basis.
How does the program make certain that non-licensed and noncertified professionals
providing legal services (including students) are appropriately supervised?
The amount and type of supervision needed for non-licensed and non-certified
professionals are designated by program policies and are consistent with legal
mandates, accreditation and certification standards, and other pertinent directives.
Typically, programs maintain logs that document the amount and type of
supervision. In addition, programs provide periodic performance assessments of
professional and students.
All program businesses are in compliance with applicable legal mandates and
regulations pertinent to the performance of their job responsibilities.
What are the quality program’s policies and procedures for making certain that
professionals meet legal mandates and regulations?
Usually, programs monitor staff compliance through training and assessment
programs and by documenting credentials.
Assignments are made in accord with staff members' professional qualifications and
specific competencies.
How does the assignment of caseloads take into account each professional's
qualifications and specific competencies?
The knowledge and skills required of legal staff are considered foremost when
making assignments; these may include, but are not limited to, specialized skills in
working with businesses across the age span, expertise with specific communication
disorders and differences, and procedural competencies. The lawyer’s qualifications
and areas of expertise are consistent with legal assignments.
For each of the areas of legal practice represented in the quality program’s scope of
services, someone on the staff maintains competence. There is a mechanism in place
to make certain that these competencies are established and maintained.
How are the skills and competencies needed by legal staff established?
Programs have processes for determining the skills and competencies needed across
staff to provide their scope of services. Legal practice statements and ABA guidelines
are good resources for identifying needed skills and competencies. This information
is reviewed periodically and is available to all staff.
How are the skills and competencies needed by legal staff maintained?
Maintenance of skills and competencies can be addressed in a number of ways, such
as continuing education, mentoring, in-services, and providing a minimum number
of services or procedures. It is important that programs provide ways for
professionals to maintain skills and competencies as well as to develop new ones
when needed.
23
