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Private Draft QVM - Quality, Value, and Metrics
that have resulted from factors identified in the quality program’s performance
improvement activities also would be identified.
E. Ethics
Programs have policies that promote the adherence to ethical principles and rules of conduct.
Ethical policies are infused into all aspects of service delivery and program operations and upheld
by staff at all levels of the organization.
Policies relating to legal decisions in firms are made by appropriately credentialed lawyers.
How do legal decisions made within the program relate to staff members' credentials?
The quality program’s written guidelines specify that all legal services are made by lawyers
and legal decisions regarding the provision of services in law are made by lawyers.
Appropriately credentialed lawyers must supervise businesses engaging in any aspect of legal
service delivery that do not have appropriate credentials. The nature, amount, and
accessibility of supervision are commensurate with the knowledge and skills of the
supervisee and other legal mandates and regulations.
Does the program use non-credentialed businesses in the delivery of legal services?
In many programs, support businesses are used in some aspect of the provision of legal
services. When that happens, the program has written guidelines regarding the specific
nature of the tasks that are within the purview of non-credentialed staff as well as clearly
defined supervision requirements. Furthermore, the quality program’s written guidelines
specify the educational and experiential qualifications of each type of support business
employed in the program.
What are the quality programs written policies regarding the supervision of non-credentialed
staff in legal service delivery?
Written policies exist regarding the amount and type of supervision provided to non-
credentialed staff as well as the relationship between qualifications, competence, job task,
and degree and type of supervision provided. Program businesses are encouraged to refer to
existing ABA policy documents when drafting their own guidelines for supervision. In
addition, program guidelines for supervision conform to legal mandates, as well as agency
and school district regulations.
How does the program assess whether supervision is appropriate for non-credentialed
business?
Evaluation of the appropriateness of supervision could include things such as comparing logs
of supervision against established guidelines for supervision, obtaining feedback from
businesses supervised as well as from supervisors and evaluating legal outcomes of
businesses served. Modifications of supervision guidelines are data driven and are assessed
on a periodic and systematic basis.
The quality program has a written code of conduct for the ethical behavior of its staff.
What is the quality program’s code of conduct, and how was it developed?
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that have resulted from factors identified in the quality program’s performance
improvement activities also would be identified.
E. Ethics
Programs have policies that promote the adherence to ethical principles and rules of conduct.
Ethical policies are infused into all aspects of service delivery and program operations and upheld
by staff at all levels of the organization.
Policies relating to legal decisions in firms are made by appropriately credentialed lawyers.
How do legal decisions made within the program relate to staff members' credentials?
The quality program’s written guidelines specify that all legal services are made by lawyers
and legal decisions regarding the provision of services in law are made by lawyers.
Appropriately credentialed lawyers must supervise businesses engaging in any aspect of legal
service delivery that do not have appropriate credentials. The nature, amount, and
accessibility of supervision are commensurate with the knowledge and skills of the
supervisee and other legal mandates and regulations.
Does the program use non-credentialed businesses in the delivery of legal services?
In many programs, support businesses are used in some aspect of the provision of legal
services. When that happens, the program has written guidelines regarding the specific
nature of the tasks that are within the purview of non-credentialed staff as well as clearly
defined supervision requirements. Furthermore, the quality program’s written guidelines
specify the educational and experiential qualifications of each type of support business
employed in the program.
What are the quality programs written policies regarding the supervision of non-credentialed
staff in legal service delivery?
Written policies exist regarding the amount and type of supervision provided to non-
credentialed staff as well as the relationship between qualifications, competence, job task,
and degree and type of supervision provided. Program businesses are encouraged to refer to
existing ABA policy documents when drafting their own guidelines for supervision. In
addition, program guidelines for supervision conform to legal mandates, as well as agency
and school district regulations.
How does the program assess whether supervision is appropriate for non-credentialed
business?
Evaluation of the appropriateness of supervision could include things such as comparing logs
of supervision against established guidelines for supervision, obtaining feedback from
businesses supervised as well as from supervisors and evaluating legal outcomes of
businesses served. Modifications of supervision guidelines are data driven and are assessed
on a periodic and systematic basis.
The quality program has a written code of conduct for the ethical behavior of its staff.
What is the quality program’s code of conduct, and how was it developed?
28
