Page 28 - Final QVM 27 PDF_Neat
P. 28
Private Draft QVM - Quality, Value, and Metrics
The level of professionals needed to accomplish the quality program’s legal service
delivery goals, professional competencies in delivering the legal services, and areas
of professional development necessary for delivering the legal services.
As a result of these periodic reviews, the program makes modifications in its legal service delivery
as necessary in an effort to improve program performance.
The quality program’s performance improvement process reflects evidence-based practice
and includes periodic and systematic reviews of program operations, including:
Purpose
Scope of services
Attainable program goals and measurable objectives
Administration/leadership
Financial operations
Physical facilities and environment
Equipment and materials
Ethical conduct
Compliance with legal mandates and regulations
How does the quality program’s performance improvement process address pertinent aspects
of program operations?
The program periodically and systematically reviews information about its operations. The
quality program’s purpose and scope of services are reviewed on an ongoing basis to
ascertain that they continue to be relevant to the legal services delivered. The quality
program’s measurable objectives are reviewed to determine the extent to which program
goals have been achieved. The budget is reviewed periodically throughout the year and
compared with actual income and expenses as a means of measuring ongoing stability of
financial operations. Ethical conduct policies and practices are reviewed to make certain that
they meet the needs of the program and the businesses it serves. Program compliance with
legal mandates and regulations is also periodically reviewed. As a result of each of these
periodic reviews, the program makes modifications in its operations as necessary in an effort
to improve performance.
Data from the program performance reviews are documented, analyzed, and used to modify
legal service delivery and program operations.
How are data from the program performance reviews documented and analyzed?
Programs prepare a written report of performance reviews that documents and analyzes
data from legal service delivery and program operations. These reports or a synopsis of them
are typically made available to staff members at all levels of an organization.
How are data used to modify legal service delivery and program operations?
Programs demonstrate the changes in service delivery or operations that have resulted from
performance improvement reviews. For instance, programs might demonstrate specific legal
service delivery options that have been created, eliminated, or modified as a result of data
identified in performance improvement reviews. Similarly, changes in program operations
27
The level of professionals needed to accomplish the quality program’s legal service
delivery goals, professional competencies in delivering the legal services, and areas
of professional development necessary for delivering the legal services.
As a result of these periodic reviews, the program makes modifications in its legal service delivery
as necessary in an effort to improve program performance.
The quality program’s performance improvement process reflects evidence-based practice
and includes periodic and systematic reviews of program operations, including:
Purpose
Scope of services
Attainable program goals and measurable objectives
Administration/leadership
Financial operations
Physical facilities and environment
Equipment and materials
Ethical conduct
Compliance with legal mandates and regulations
How does the quality program’s performance improvement process address pertinent aspects
of program operations?
The program periodically and systematically reviews information about its operations. The
quality program’s purpose and scope of services are reviewed on an ongoing basis to
ascertain that they continue to be relevant to the legal services delivered. The quality
program’s measurable objectives are reviewed to determine the extent to which program
goals have been achieved. The budget is reviewed periodically throughout the year and
compared with actual income and expenses as a means of measuring ongoing stability of
financial operations. Ethical conduct policies and practices are reviewed to make certain that
they meet the needs of the program and the businesses it serves. Program compliance with
legal mandates and regulations is also periodically reviewed. As a result of each of these
periodic reviews, the program makes modifications in its operations as necessary in an effort
to improve performance.
Data from the program performance reviews are documented, analyzed, and used to modify
legal service delivery and program operations.
How are data from the program performance reviews documented and analyzed?
Programs prepare a written report of performance reviews that documents and analyzes
data from legal service delivery and program operations. These reports or a synopsis of them
are typically made available to staff members at all levels of an organization.
How are data used to modify legal service delivery and program operations?
Programs demonstrate the changes in service delivery or operations that have resulted from
performance improvement reviews. For instance, programs might demonstrate specific legal
service delivery options that have been created, eliminated, or modified as a result of data
identified in performance improvement reviews. Similarly, changes in program operations
27
