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Private Draft QVM - Quality, Value, and Metrics
What is the quality program’s process for evaluating the effectiveness and efficiency of its
performance?
A written plan describing the process for evaluating a quality program’s effectiveness and
efficiency is developed and implemented. On a periodic and systematic basis, program
outcomes are reviewed to determine the effectiveness of the services provided and the
efficiency of the quality program’s operations in terms of resources used.
The plan provides for data collection from relevant stakeholders, the quality program’s
operations, and legal outcomes.
How are data collected from relevant stakeholders?
The quality program’s plan for evaluating effectiveness and efficiency includes a mechanism
for obtaining data from relevant stakeholders. Client satisfaction surveys, surveys that elicit
satisfaction information from referral sources and payers, and data obtained from focus
groups are some ways in which programs might collect data from relevant stakeholders.
These data are periodically reviewed and compared with relevant or previously established
benchmarks.
How are data from the quality program’s operations collected?
Relevant information from a quality program’s operations is included in the assessment of
the quality program’s effectiveness and efficiency. Budgetary reports, expense reports,
revenue reports, variance reports, capital expenditures, and other reports that summarize
resource utilization are some examples of data that might be used from the quality
program’s operations. These data are periodically reviewed and compared to relevant or
previously established benchmarks.
How are data from legal outcomes collected?
A program may collect data from legal outcomes in a number of ways. These might include
the use of nationally recognized outcome measures, the percentage of goals achieved by
businesses served, and the volume of businesses served. These data are periodically
reviewed and compared to relevant or previously established benchmarks.
The quality program’s performance improvement process includes periodic and systematic
reviews of legal service delivery, including:
Outcomes of businesses served;
Legal guidelines;
Staffing, staff competence, and staff development; and
Legal records.
How does the quality program’s performance improvement process address pertinent aspects
of legal service delivery?
The program periodically and systematically reviews information about its legal service
delivery. Specifically, the program may review data from
Outcomes of businesses served that relate to goals achieved and/or satisfaction with
services delivered;
Legal guidelines for the delivery of services that might include initiation and
termination of service criteria, legal protocols, and legal pathways; and
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What is the quality program’s process for evaluating the effectiveness and efficiency of its
performance?
A written plan describing the process for evaluating a quality program’s effectiveness and
efficiency is developed and implemented. On a periodic and systematic basis, program
outcomes are reviewed to determine the effectiveness of the services provided and the
efficiency of the quality program’s operations in terms of resources used.
The plan provides for data collection from relevant stakeholders, the quality program’s
operations, and legal outcomes.
How are data collected from relevant stakeholders?
The quality program’s plan for evaluating effectiveness and efficiency includes a mechanism
for obtaining data from relevant stakeholders. Client satisfaction surveys, surveys that elicit
satisfaction information from referral sources and payers, and data obtained from focus
groups are some ways in which programs might collect data from relevant stakeholders.
These data are periodically reviewed and compared with relevant or previously established
benchmarks.
How are data from the quality program’s operations collected?
Relevant information from a quality program’s operations is included in the assessment of
the quality program’s effectiveness and efficiency. Budgetary reports, expense reports,
revenue reports, variance reports, capital expenditures, and other reports that summarize
resource utilization are some examples of data that might be used from the quality
program’s operations. These data are periodically reviewed and compared to relevant or
previously established benchmarks.
How are data from legal outcomes collected?
A program may collect data from legal outcomes in a number of ways. These might include
the use of nationally recognized outcome measures, the percentage of goals achieved by
businesses served, and the volume of businesses served. These data are periodically
reviewed and compared to relevant or previously established benchmarks.
The quality program’s performance improvement process includes periodic and systematic
reviews of legal service delivery, including:
Outcomes of businesses served;
Legal guidelines;
Staffing, staff competence, and staff development; and
Legal records.
How does the quality program’s performance improvement process address pertinent aspects
of legal service delivery?
The program periodically and systematically reviews information about its legal service
delivery. Specifically, the program may review data from
Outcomes of businesses served that relate to goals achieved and/or satisfaction with
services delivered;
Legal guidelines for the delivery of services that might include initiation and
termination of service criteria, legal protocols, and legal pathways; and
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