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Private Draft QVM - Quality, Value, and Metrics
How does the program address the need for adequate support services?
Inadequate support services may impact the quality and viability of legal services.
Programs assess their needs for support services, including clerical and
administrative assistance, technical support, access to office machines and
technology, business staff, and professional assistants. Support services must be
adequate for the volume and scope of program services. Resources allocated for
support services (e.g., salaries, space, and equipment) are consistent with the need.
3. Financial Resources and Management
The quality program’s financial resources and their management are appropriate for
program operations.
The program has financial resources that are sufficient to provide appropriate
services with a reasonable expectation of continuity.
How does the program determine if the financial resources are sufficient to support the
operations of the program?
Resources provide adequate financial support for business, space, equipment,
materials, and supplies to provide services continually across the designated scope
of service. Staff member requests are considered when developing the budget.
The quality program’s financial management is conducted in accordance with
established policies and procedures, including those related to determining fees,
using acceptable accounting procedures, budgeting, and maintaining accountability
to relevant groups.
How does the program manage its finances in accordance with the policies and
procedures established?
The program has an identifiable process for budget development that shows
expenses and revenues consistent with the quality program’s goals and scope of
services. There are written procedures for monitoring the quality program’s
expenditures, billing, and the collection of fees for services and/or products.
The quality program’s financial management complies with legal mandates and
regulations.
How does the program document that its financial management complies with legal
mandates and regulations?
The program maintains written documents that specify policies and procedures
addressing the applicable laws and regulations regarding all financial matters of
operation. These mandates and regulations may include the state and federal
governments.
D. Program Evaluation and Performance Improvement
The quality of services provided is evaluated and documented on a systematic and continuing
basis, and results are used to make program modifications or improvements. These quality
evaluations address both program and client outcomes.
The program has a written plan and process for evaluating the effectiveness and efficiency of
its performance.
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How does the program address the need for adequate support services?
Inadequate support services may impact the quality and viability of legal services.
Programs assess their needs for support services, including clerical and
administrative assistance, technical support, access to office machines and
technology, business staff, and professional assistants. Support services must be
adequate for the volume and scope of program services. Resources allocated for
support services (e.g., salaries, space, and equipment) are consistent with the need.
3. Financial Resources and Management
The quality program’s financial resources and their management are appropriate for
program operations.
The program has financial resources that are sufficient to provide appropriate
services with a reasonable expectation of continuity.
How does the program determine if the financial resources are sufficient to support the
operations of the program?
Resources provide adequate financial support for business, space, equipment,
materials, and supplies to provide services continually across the designated scope
of service. Staff member requests are considered when developing the budget.
The quality program’s financial management is conducted in accordance with
established policies and procedures, including those related to determining fees,
using acceptable accounting procedures, budgeting, and maintaining accountability
to relevant groups.
How does the program manage its finances in accordance with the policies and
procedures established?
The program has an identifiable process for budget development that shows
expenses and revenues consistent with the quality program’s goals and scope of
services. There are written procedures for monitoring the quality program’s
expenditures, billing, and the collection of fees for services and/or products.
The quality program’s financial management complies with legal mandates and
regulations.
How does the program document that its financial management complies with legal
mandates and regulations?
The program maintains written documents that specify policies and procedures
addressing the applicable laws and regulations regarding all financial matters of
operation. These mandates and regulations may include the state and federal
governments.
D. Program Evaluation and Performance Improvement
The quality of services provided is evaluated and documented on a systematic and continuing
basis, and results are used to make program modifications or improvements. These quality
evaluations address both program and client outcomes.
The program has a written plan and process for evaluating the effectiveness and efficiency of
its performance.
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