Page 10 - Customer Experience Support Services
P. 10
Experience in handling seasonal volume variations with scale using multiple
CRM, IT infrastructures, Security Compliances to quickly ramp/scale up
support services.
Expertise in handling 15+ CRM / Infra tools
15+ years; 1,300+ support agents; multi-channel support;
24 x 7 coverage
Multi-tier customer support: Level 1, 2 & 3 leveraging
Subject Matter Expertise
Leveraging AI, ML & data analytics for Faster
Decision Making
Straive’s expertise span across
Education, STM & Academic, Legal, BFSI,
Risk & Compliance, Real Estate, Media
If you need any customer support, please reach out to us
at info@straive.com.
About Straive (formerly SPi Global)
Straive is a market leading content technology enterprise that provides data services, subject matter
expertise (SME) and technology solutions to multiple domains such as research content, e-Learning /
EdTech and data/information providers. With a client-base scoping 30 countries worldwide, Straive’s
multi-geographical resource pool is strategically located in eight countries - Philippines, India, USA,
China, Nicaragua, Vietnam, United Kingdom and the company headquarters in Singapore.
www.straive.com
