Page 8 - Customer Experience Support Services
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Simplifying Customer
Engagement with
Automated Processes
Simplified invoicing and billing workflow to drive better customer engagements and
seamless experiences to drive future business opportunities.
The Business Case for Transformation
The digital transformation has led to the rise of orders inquiries and queries. The manual operations
augmented the complexities and resulted in processing delays. Driving customer engagement and
experiences needs customer solutions to efficiently manage the flux of inquiries and queries with a
faster response rate.
How we Approached
On the back of advanced technologies and human expertise, our solutions helped the customer to
drive better customer engagement across diverse channels. Our experts lend their assistance in
faster orders processing, subscriptions, licenses, credits, and cancellations.
What we Brought to the Table
Our solution & human expertise include best practices to minimize errors and increase
response cycle times.
Multichannel support A dedicated team Defined knowledge
via Service Cloud of 15+ SMEs transfer protocols
The Straive
Impact
2X improvement
in CX
4X increase in number of
multichannel customer
tickets closed
Straive’s spontaneous SME-based solutions
lowered handline times and increased CX delight.
