Page 3 - Customer Experience Support Services

Efficient Order

Processing to

Scale & Grow

Efficient order processing workflow ensures all essential attributes are
automatically captured, extracted, and routed appropriately
to minimize the processing time.

The Business Case for Transformation
Inconsistencies in handling large order volumes and manual operations have led to poor customer
experiences. Moreover, lack of process visibility and multiple order processing has further increased
the complexities and impacted the overall efficiency. Therefore, an expert partner needed to address
such complexities and bring efficiency.

How we Approached
Straive brings decades of expertise and knowledge that help to streamline order processing
workflow to deliver millions of transactions across various back-office operations. We leverage
Robotic Process Automation (RPA) technologies and process automation to process order
transactions with minimal turn-around and the highest standards.

What we Brought to the Table
Our vast industry expertise Comprehensive Multi-channel
and technological solutions back-office channel solution (email,
help process orders at scale chats, voice)
at optimum costs.

10 FTEs with One team leader QA personnel
over 3+ years with 7+ years of with 7+ years
of experience industry experience of experience

3X increase
in order
processing rate
Quality/Accuracy improvement
from 90% to 98%

2X improvement
in customer Improvement in NPS and
experience CSAT from 50% to 80%

100% - 200% improvement in
delivery performance and
turnaround time (from 48hrs - The Straive Impact
72hrs to 24hrs)
The blend of human expertise and automated
20% increase
in customer technologies enabled fast and accurate order
retention
processing support at a 4X scale.