Page 4 - Customer Experience Support Services

Enriching Customer

Journey from Order

Processing till Fulfillment

Efficient order management and fulfillment are regarded as
core competencies of supply chain and business operations.

The Business Case for Transformation
The high reliance on legacy systems and inefficient order processing mechanisms have led to order
processing delays. Also, rising customer expectations and multiple delivery channels have further
increased the complexities. Therefore, a partner with knowledge and expertise and a robust
mechanism to handle customers is needed to deliver such voluminous orders efficiently.

How we Approached
Straive’s solutions are designed to facilitate and automate the order fulfillment process, minimize
order-cycle time, and increase order processing efficiency. Our integrated solutions and Robotic
Process Automation (RPA) helped the customer to streamline business operations. Also, our
dedicated team of SMEs has ensured customer queries are addressed promptly through several
touchpoints.

Services
What we Brought across books & Salesforce &
to the Table subscriptions SAP deployment
Our automated solution &
human expertise encompass
best practices to reduce errors 10 FTEs with One team leader
and response cycle times. over 3+ years with 7+ years of
of experience industry experience

The Straive Impact 3x 2x 15%

A comprehensive approach
helps elevate the customer
experience, reduce costs,
& increase profit margins.

increase in improvement in increase in
order processing rate customer experience customer retention