Page 9 - Customer Experience Support Services

Bringing Visibility to

the Customers Across

Multiple Touchpoints

Proliferation of integrated workflows and collaboration help to minimize error rate
and increase visibility across various customer touchpoints independent
workflows and lack of collaboration equate to added cost and
further complexities in order processing.

The Business Case for Transformation

The customer needed an efficient mechanism to support their business operation and maximize
order transaction volume. In addition, they needed a partner with knowledge and expertise to help
them manage customer queries for the order-to-cash cycle through various touchpoints that can
enable customer retention and increase customer experience.

How we Approached
With over 15+ years of experience, Straive’s solutions are designed to deliver millions of transactions
across various back-office operations. Our state-of-the-art automated tools help to streamline order
fulfillment and cost-effectively shorten cycle times.

What we Brought to the Table
Our automated solution & human expertise encompass best practices to reduce errors and
response cycle times.

Multichannel order Facilitate training SMEs support:
processing solution - such as Intelliconnect, 5 FTEs with
chats, phones, and Accounting Research over 3+ years of
web tickets Manager (ARM) & output experience
AnswerConnect

The Straive Impact
Straive’s customer- 3x 3x 15%
centric approach
improves efficiency,
collaboration and brings
visibility in the supply
chain & order fulfillment.

increase in improvement in increase in
order processing rate customer experience customer retention