Page 5 - Customer Experience Support Services
P. 5
Redefining Customer
Aspirations with a
Streamlined Approach
Transforming customer experience with a faster query-addressal approach
aligned to nurture customer relationships to deliver seamless experiences.
The Business Case for Transformation
Manual operations and lack of process visibilities have highlighted several inefficiencies in order
management and customer redressal. Furthermore, with the rise in online transactions, it becomes
more challenging to manage such high volumes. Therefore, a solution is warranted to manage such
scale and streamline business operations.
How we Approached
Straive leverages intelligent technologies to automate business operations and deploys in-house
experts for managing customer queries promptly and accurately. As a result, we reduce operational
transactions’ turnaround time significantly and elevate the customer experience.
What we Brought to the Table
Straive’s customer service and resolution support offerings are optimized for
seamless operations.
Multichannel support 10+ member Centralized
(web tickets, chats, dedicated team, Service Cloud
emails, calls) 2-5 FTEs
The Straive Impact
2X improvement in
customer retention
2X increase in number
of customer service
requests fulfilled
Straive’s competitive differentiators include real-time responsiveness and SME-based automation
that delivered superior fulfillment services.
