Page 6 - Customer Experience Support Services

Seamless Learning

Experience with

Omni-channel Journey

The digital learning expansion necessitates technology support to minimize downtime and
provides a fast, consistent, reliable experience to the customers.

The Business Case for Transformation
The customer journey needs to be redefined to achieve their strategic learning objectives. There is a
need for a comprehensive solution to ensure customer queries are addressed in a timely fashion via
diverse channels, enabling better learning outcomes and improved Customer Experience.

How we Approached
Straive’s footprint across millions of back-office operations includes advanced automated tools
and customer support solutions. We leverage intelligent process automation technologies and
multilingual capabilities to deliver localized solutions that allow continuous learning.

What we Brought to the Table
Our automated solution & human expertise encompass best practices to reduce errors and
response cycle times.

Multichannel customer Two dedicated FTEs Automated tools
support solution - for a streamlined and for a revamped
chats, phones, emails, centralized Service web ticket system
and web tickets Cloud solution

The Straive Impact

2X increase in
number of web tickets
issued in a time-bound
manner

2X improvement in
customer experience

Straive’s standards-aligned customer services solution helped deliver better learning outcomes for
improved Customer Experience.