Page 7 - Customer Experience Support Services
P. 7
Improving Experience
with Real-time
Customer-centric Support
Streamlining the customer information and queries across diverse channels under a
single platform to offer exceptional service to your customers.
The Business Case for Transformation
With the rapid adoption of digital services, online inquiries have risen significantly, resulting in longer
wait-cycle and high queues. A competent partner with desired technical knowledge and expertise is
needed to handle web-queries at scale across diverse channels to manage such high volumes.
Accuracy and timeliness are the imperatives to ensure a seamless customer experience.
How we Approached
Straive’s customer solutions, a perfect blend of automated tools, systems, and processes, helps to
streamline business operations. We leverage Robotic Process Automation (RPA) technologies to
serve customers anytime, anywhere across multiple channels and process transactions with minimal
turn-around time.
What we Brought to the Table
Straive’s real-time customer service support standardizes service across channels
and products.
Centralized Service Streamlined web Five dedicated SMEs
Cloud service tickets system for handling scale
The Straive Impact
3X increase in number of web tickets
issued in a time-bound manner
4X improvement in customer queries
served via chat
Straive’s SME-powered support automation
delivers solutions to meet customer challenges.
