Page 12 - SPiCE Magazine (January 2019)

12 The SPiCE Magazine • January 2019
that. The SMEs themselves make up the R&D
team, because they know the bottlenecks,
solutions, and systems best. Technology and
Operations play a hand-in-hand role in innovation
and R&D. It can’t be just Tech-thought solutions.
Operations must also think about how they can
improve the process and what can lock in a client,”
Jishnu relates.
“To better ease the transition to digital transfor- bigger picture.
mation, internal reorganization and collaboration
between the Technology and Operations teams
will be even greater in the coming years”, he says.
“We are mobilizing our teams to be more
project-focused - both for cost efficiency
and product development - working on top
priorities that are agreed upon by all stakeholders.
We also want to achieve service alignment across
regions. For example, conversion work is now done
in PH, India, and Vietnam. If we can have synergy
in process and toolset across regions, it will make
us very efficient.”
He also shares plans for enhanced inter-region
communication. “We want people to know what
we are doing and how much we have moved
forward with technology. To that end, we will be
having monthly webinars and more frequent
enterprise updates.”
Looking into the future
In 2019, SPi Global employees can expect
heavier reliance on standard tools and
platforms instead of bespoke ones – all
aimed at cost saving and engaging clients
for a transformative journey ahead.
“The tech landscape is changing rapidly.
Adoption of tech on the production floor at a
high velocity will be the key to drive results.
We can’t wait for perfect solutions to happen.
We have to cash in on improvements, and
continuously fine-tune,” he enthuses.
But simply learning the process and the
tools is not enough, he adds. SMEs and team
leaders are encouraged to think outside the
box and come up with ideas that can transform
our business. Employees must also learn to
adopt the winning mindset – one that starts
by understanding how the value of one’s
work, however simple, contributes to the
“Understand how that piece of
work you do at the Operations
level contributes at the client level.
Every work is important to win
client business and improve cost
efficiency. Every contribution helps
us grow accounts by millions.
These are small steps that lead to
a bigger engagement. Everyone
plays a part in growing the
company and building stronger
client relationship.”
Being in an industry-leading company
with powerful content solutions at hand,
SPi Global employees are primed for digital
transformation, and Jishnu encourages
employees to constantly challenge the
status quo.
“Just because you are doing your work in one
way for a number of years does not mean
that that is the only way to do it. Ask and
think about how you can do it differently and
more efficiently. SPi is able to solve complex
problems that traditional tech players grapple
with. Appreciate that our position as a tech
content player is very powerful in this data
driven industry, but recognize also that we
have to consistently and constantly drive
innovation to always be ahead of the curve.”