Page 7 - SPiCE Magazine (January 2019)
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The SPiCE Magazine • January 2019 7
Q: Half a year into the job, you already Q: Are there inter-department synergies
have better understanding of SPi Global. that need to be strengthened in order to
What do you think is the company’s achieve Operations’ objectives? How can
biggest strength that’s propelling it be done?
the business?
A: The fact that we have Delivery, Quality,
A: The deep industry knowledge and strong IT, and Technology teams in the COO’s
client relationships are our key strengths. organization, it’s driving higher levels of
Those have also helped us develop relevant collaboration and synergies. We need to
tools and technologies to further aid our continue to build on that.
clients’ successes.
Q: What can Operations look forward to
Q: What do you think is our employees’ in 2019? What will be the focus of your
strongest quality that’s helping drive initiatives and programs that would
operations and performance? further improve performance and client
satisfaction levels?
A: Our colleagues across all levels are always
keen on delivering their best to the clients. A: We are launching several initiatives
That drives high performance and a higher in 2019 that will help us sharpen our
sense of accountability. client-centricity, improve industrialization
of our technology and tools, and push
Q: Is there an area of improvement that employee engagement levels higher.
employees can address more quickly? Watch out for the details soon!
How can it be fixed? How can it change
the company for the better? Q: As you set the bar higher on perfor-
mance levels, what is your message to
A: You must have heard the quote employees in order to get their full
“What got us here wouldn’t get us there”. support for 2019 operational initiatives?
This applies to us, too. While we have been
successful as an organization, we do need A: Keep challenging the status quo.
to change several things. The key change As we aspire to build the best, biggest,
needed is to embrace technology as the and most successful content technology
driver of our business. and solutions company globally, we
cannot sit on our past laurels. We need
We must ensure that we have 100 percent to rise up to greater challenges and strive
deployment of all relevant tools and for the best.
applications in whatever process we are
working on, and continue to focus on
improving the outcomes and the value
we deliver to our clients.
