Page 46 - Managing Employee Performance - EPMDS Training Manual
P. 46
UNDERSTANDING THE DIFFERENCE
BETWEEN
Key Performance Areas & Performance Factors
WHAT ARE KEY PERFORMANCE
AREAS?
Key Performance Areas” (KPAs) refer to general areas of outcomes or outputs for which
a role is responsible. These are the areas within the organisation where an individual is
logically responsible / accountable for the results. Key performance indicators (KPIs), on
the other hand, are quantifiable tasks, duties and activities that gauge an employee's
performance against each Key Performance Area.
WHAT ARE PERFORMANCE
FACTORS?
Where Key Performance Areas refer to the core duties an employee are held
accountable for, performance factors refer to the various personal attributes and
functional competencies required in order to successfully achieve the Key Performance
Areas. In order words, performance factors describe what behaviors or skills need to
be performed in order for the employee to be a top-performer in their position. It
should be noted that there are different performance factors for each occupational
W
group. These are reflected in the below table.
PERFORMANCE FACTORS BY
OCCUPATIONAL GROUP
MANAGEMENT NON-MANAGEMENT
Selection, Assignment and Development of Staff Quality of Work
Leadership Quantity of Work
Delegation of Responsibility and Authority Adaptability
Planning and Execution Knowledge of the Job
Communication Dependability
Initiative
Judgment and Decision-Making
Timekeeping and Attendance
Teamwork
Stakeholder Relations
