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MICHAEL A. BOONE, Ph.D.

Carolina. The division’s major operations included: taxpayer assistance and education
programs, problem resolution, and audit and collection support. Managed a budget of $10
million and conducted operations affecting hundreds of millions in state revenue.
Responded to constituent inquiries from federal, state, and local legislators, often drafting
official responses for the Governor of North Carolina or the Secretary of Revenue.

Director of Planning, North Carolina Department of Revenue 1995 – 2001

• Responsible for strategic business and technology planning for the Department of
Revenue, which consisted of approximately 1,400 employees, had an annual budget of
$100 million, and collected in excess of $24 billion per year. This position reported to
either the Secretary of Revenue (prior to reorganization) or Deputy Secretary of Revenue
(after reorganization). Managed the Agency’s Performance Program Budgeting and
Planning Process which integrated with the Legislature’s strategic planning requirements.
Planning responsibilities also included information technology. Designed and
implemented a cross-functional planning effort called IT 2000 which envisioned
completely redesigning the Agency’s data capture and use programs as well as initiating
online programs by the year 2000. These programs were actually implemented after
receiving funding from the Legislature based on the strong business case that was
developed. This initiative was one of the few projects in state government that received
funding since that year (1999), there was a severe upcoming revenue shortfall. The
reason most often cited for funding the Revenue Data Capture Project was the
compelling, data driven business case that included a cost benefit analysis using net
present value, internal rate of return, and payback period. These types of analyses were
virtually unheard of in state government. Once implemented, the new capabilities
completely transformed the Department of Revenue and resulted in billions in additional
revenue collections and dramatically improved customer service.

Administrative Officer (Assistant Director), Field Operations Division, North Carolina
Department of Revenue 1990 – 1995

• Provided administrative management support for the Assistant Secretary for Field
Operations. This responsibility entailed providing technical advice and management
support for the collections, taxpayer assistance, audit, and criminal investigations
functions.

TEACHING EXPERIENCE

Assistant Professor, Delaware State University, Wilmington, Delaware, January 2015 – May
2018

 Served as the primary instructor for MPA Program courses including public information
technology, public management, foundations of public administration, and other program
courses.

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