Page 72 - Site Visit
P. 72

3/8/2021










                 Exercise 1:
                 Card Sequence
                                       Round 3:
                 Time:                 1.  Ace, King, Queen and Jack of spades (♠)
                 Strategies:           2.  All 8’s (club (♣), diamond (♦), heart (♥),
                                         and spade (♠))
                                       3.  4, 5, 6 and 7 of clubs (♣)
                                       4.  All 3’s (club (♣), diamond (♦), heart (♥),
                                         and spade (♠))
                 Errors:               5.  Queen, Jack, 10 and 9 of hearts (♥)
                                       6.  Ace of clubs (♣), King of hearts (♥), Queen
                                         of clubs (♣), and Jack of diamonds (♦)
                 Rework:


          19                                                     22











                                                                    	   !  

    "

          Change Management
                                                                                        Customer
                                                                                        Service


                          s
                        oce
             Or g a niz a tion    Pr Process  s    T Training  Communication n  Or g a niz a tion   Re ‐  Financial  Business
             Organization
                                                 Organization Re‐
                                             t
                                        Co
                                             o
                                             i
                                           i
                                           n
                                            c
                                         mmu
                                            a
                                 ai
                                 r
                                   ng
                                  ni
              Re a d i n e s s  Reengineering g    Design                                       Process
              Readiness
                                                   Design
                      R
                        gin
                       een
                         eerin
                                                                               Performance
                                                                                               Capabilities
              Organizational   Mapping   Face to Face  Website  New Org/Job
               Survey   (DMAIC)                   Descriptions
          20                                                     23
                                                                     BPR Overview –Process Thinking






          21                                                     24




                                                                                                                         4
   67   68   69   70   71   72   73   74   75   76   77