Page 73 - Site Visit
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3/8/2021
Organize around outcomes, not tasks.
Put decision points where the work is % &
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performed and build connectors into the
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Capture information once and at the
source.
“If you fail to plan, you plan to fail”
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Measure the Process
Continuous Review Performance Against Target
The Voice of the Business reflects Improvement
the needs of management. Improve Process Continuously
Implement
Reengineered Implement the Plan
!
The Voice of the Employee relays Process Change Management
what it feels like to work within the
process. Design the Process
Design To Be
Validate the Process
Processes
The Voice of the Customer details Perform the Analysis
the needs of the end user.
Map the As Is
Process Identify current process
The Voice of the Process lists the
waste, rework and other observed
process issues. Prepare for Pain Points
BPR Why?
Process Start ‐ End
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