Page 74 - Site Visit

3/8/2021

DMAIC Methodology
• Define
• Measure
LUNCH
• Analyze
• Improve LU N C H
• Control

31 34

78

-
DMAIC Methodology
• Define: Develop Team/Project Charter
• Measure: Map Processes Process: Start –End
• Analyze: Identify and Validate Root Causes
• Improve: Δ in New Process
• Control: Standardization level, review
outputs/outcomes Pain Points

Root Causes

32 35

What is the root What are the
Where does the Where does the What are the pain

"
process start? process end? points in the cause(s) of the assumptions to
process? process? considered?
Administration and Finance Once awarded Students ineligible Miscommunication List of all available scholarships
Admissions Comptroller’s Students receive Unclear structure Scholarship application
miscommunication
PROBLEM STATEMENT Department Administration and Finance Late scholarship submission Multiple awarding of Technology capability
scholarship (people, depts, etc.)
Finance Once student receives the Late external funding Unauthorized awarding of Students having a point of
refund scholarships contact
Recruitment Management ignoring terms Lack of documentation Completed FAFSA
PAIN POINTS Student Made up scholarships Late scholarship submission Parties understanding their
roles
When the student applies; Nothing in writing No scholarship terms and
completed scholarship conditions
ROOT CAUSES application Too much cross communication Unmet terms and conditions
Inquiry of available scholarship
Offer scholarship Internal conflict
Internal communication
ASSUMPTIONS
33 36

6