Page 75 - Site Visit
P. 75
3/8/2021
Project:
Scholarship AS‐IS Efficient vs. Effective
Effective ‐ achieving the desired result.
Key Design
Elements
Efficient ‐ working without waste or using
a minimum of time, effort and expense.
We need both!!!!!!!!
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Value Add
• Value is defined as an activity
or step the customer cares
about and is willing to pay for
when done right the first time.
(No waste!)
• "If it doesn't add value, it just
adds cost or delay."
• Six Sigma Financial Services
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• Future State Process must align with the
success criteria of the BPR effort.
Future • Aligned with the University Mission &
Strategies
• Customer Focused
State – • Efficient & Effective
• Etc.
• A good process will…
What to • Integrate fragmented activities
• Eliminate non‐value added
look for • Error proof and simplify
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