Page 5 - Pointcare Rehab Process and Tips
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10. Decline: Indicates that you cannot be assigned to the case for the following reasons:
• Patient is assigned to you in error.
• You have planned time off (PTO).
*You must discuss with your CFM or Scheduler if you are declining a visit for any other reason than listed above.
Declining is changing the WORKER for the visit. Do not decline the visit if it needs to be missed.
If you are NOT declining, then Accept or Reschedule
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12. AFTER ACCEPTING A VISIT:
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14. Reschedule: Patient needs to be rescheduled for another day in the work week (Sunday
to Saturday).
15. Reassign: Only use if the office calls for a new worker to take the visit. If this is chosen,
then you will have to choose to whom you spoke about this reassignment.
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