Page 22 - Business English 1_Neat
P. 22
Unit
BUSINESS LETTERS
4
Objective:
Students will be able to to write and to reply business letters
(sales letters,inquiry letters)
A. DID YOU KNOW??
Some purposes of business letters are:
1. to introduce a new product or service
2. to make inquiry about product, price etc.
3. to place order for goods specifying quantity, quality, price, payment
method etc.
4. to address a complaint
5. to acknowledge a complaint.
6. to appraise or thank business associates or customers
Which letter matches which purpose? Number the following types of letter according to the purposes above.
Complaint letter Sales letter Adjusment letter
Thank you letter Order letter Inquiry letter
Page 19 | Business English 1 - Department of Management UMY
