Page 70 - KZN Top Business Portfolio 2021/22- eBook

ICEBOLETHU GROUP

Icebolethu Properties and Investments, Icebolethu
Catering, and Icebolethu Memorials.
No. of Employees: 831
Bank: First National Bank
KEY PERSONNEL
CEO: Nomfundo Mcoyi
Managing Director: Nelisiwe Bulose
CEO:
Nomfundo Mcoyi CONTACT DETAILS
Physical Address: 277 Umbilo Road, Congela, Durban,
Full Name of Company: Icebolethu Group 4000
Icebolethu Group comprises: Icebolethu Funerals, Tel: +27 (0)31 719 1865
Icebolethu Burial Services, Icebolethu Tombstones, E-mail: nomfundomcoyi@gmail.com;
Icebolethu Funerals UK, Icebolethu Foundation, lihle@kenakosa.co.za; events@icebolethu.co.za
Icebolethu Security Services, Icebolethu Academy, Website: www.icebolethugroup.co.za

products and services to people belonging to group
A LIFESTYLE BRAND
schemes such as companies, churches, stokvels, clubs,
Icebolethu Group was established in 2009 by Group and similar groups. The aim is to make Icebolethu
Chief Executive Officer Nomfundo Mcoyi who was Group accessible to all those who need it and through
inspired by the need for a reputable funeral service partnerships with bigger organisations, members
provider, particularly in black communities. Through are covered and get to enjoy Icebolethu benefits
hard work, unwavering dedication, and ambition, through the scheme funeral cover. The company also
twelve years later, Icebolethu Group has over one has a fleet centre, an academy for staff training and
hundred customer service branches and mortuaries two call centres.
including two call centers, an academy, and admin The company’s motto, “dedicated to the care of those
offices in Durban and Johannesburg. we serve” is shown through training staff members
Six years ago, Icebolethu Group opened a branch in to ensure that they provide clients with the best
London, England specifically to take care of SADC customer service. The company provides a 24-hour
nationals living and working in the United Kingdom call centre service and has packages designed to
(icebolethuinternational.com). The London branch suit the desired target audience to ensure maximum
mainly offers repatriation and funeral cover. customer satisfaction.
Nomfundo Mcoyi is the KwaZulu-Natal Chairperson The vision of Icebolethu Group is to be the centre
of the South Africa Funeral Practitioners Association of excellence in the funeral Industry. This influences
and will be serving her second term effective in the ethos and organisational culture of the company
January 2022. Nomfundo also sits on the Board and is filtered throughout the organisation within all
of Services SETA and is a shareholder of Scribante structures and departments.
Labour Consultants as well as Blacksuits. Amongst The mission of the company is to deliver exceptional
her many accolades, Nomfudo has recently published service and to perform dignified funerals and services.
a cookbook titled “Boardroom to the Kitchen with
Nomfundo Mcoyi”. Icebolethu Group is also guided by five values
namely providing an efficient and effective service
Within Icebolethu Funerals is Icebolethu Corporate without compromising industry standards, acting
which offers group scheme funeral cover that provides with honesty and integrity, providing a zero-defect

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