Page 179 - 2019\20 KZN Top Business Portfolio - EBOOK

� The Spa at The Oyster Box – an award-winning broader community in which it operates, as well as
haven of tranquility offering a range of wellness within the communities in which its staff members
and beauty treatments reside. As a result, all the hotel’s CSI projects are
aimed, not only at improving the quality of the lives
People
of the less fortunate and needy in these communities,
Part of the internationally recognized, Red Carnation but also as assisting recognised charities, wherever
Hotels Collection, The Oyster Box is proud to have possible, to meet the ongoing financial and material
been accredited as the first company to achieve demands required to carry out their valuable work.
Investors in People’s new Gold Standard across its
entire worldwide operations since 2010. The Investor in Staff from across all departments (and usually different
People award is given to a business that demonstrates staff members each time), regularly go out to assist
that people are at its heart and crucial to its success. with the distribution of items such as linen, towels,
Furthermore, it must demonstrate that it has robust slippers, uniforms etc. to various charities. This way
systems in place (which are externally assessed), to ‘The Oyster Box Family’ becomes part of ‘the solution’,
ensure that its employees are able to play their part in in their own communities.
helping the business to meet its goals.
Training and Development
With its Corporate Investors in People status at Gold
Standard, The Oyster Box’s Training and Development
Plan links directly to its business goals and strategy
which is communicated openly to all of its people.
Everyone works toward the same main goals: to match
the quality of service to the outstanding and superior
quality of its product – with no fuss!
Environment
Across the globe, a dramatic shift has occurred in the
way people look at the world. People are more aware
of the effect they are having on the environment and
it is becoming progressively more difficult for travelers
to leave only footprints.
Through the implementation of its Green Policy and
ongoing efforts, the Oyster Box is committed to ‘green
best practice’, the effects of which it is hoped, will
make the Oyster Box one of the most ‘environmentally-
caring’ hotels in Africa.
Community
The Oyster Box sees itself as an integral part of the

Full Name of Company: The Oyster Box KEY PERSONNEL
Industry Sector: Tourism General Manager: Wayne Coetzer
Services / Products: Hospitality - Accommodation, General Manager Sales: Sally Gray
Food & Beverage, Spa Assistant General Manager: Tyler Liebenberg
Date Established: Opened in March 1954; Re-opened Front of House Manager: Sharlene Kinsey
in 2010 Executive Chef: Kevin Joseph
Subsidiaries: Member of the internationally renowned Reservations Manager: Angela Venniker
Red Carnation Hotel Group Conference & Events Manager: Jennifer Munstermann
Customer Base: 70% South African; 30% International Maintenance Manager: Jonathan Olsen
No. of Employees: 450 pax CONTACT DETAILS
Auditors / Accountants: Mazars, Moores & Roland Physical Address: 2 Lighthouse Rd, Umhlanga Rocks
Bankers: Nedbank Postal Address: P.O. Box 22, Umhlanga Rocks, 4320
PR Agency: Tumbleweed Communications – PR, Media Tel: +27 (0)31 514 5000
& Marketing Fax: +27 (0)31 514 5100
Advertising & Design: Xpressions Advertising E-mail: info@oysterbox.co.za
Website: www.oysterboxhotel.com
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