Page 78 - KZN Top Business Portfolio 2018

1ST CALL GROUP

CEO: Executive Director:
Clive Killian Joe Lightfoot
www.1stcallgroup.com

WORLD CLASS CUSTOMER EXPERIENCE The unprecedented growth experienced by 1st Call
has come through a continuous and relentless effort
The 1st Call Group, the fastest growing business to become the best BPO in the world. This growth
process outsourcing (BPO) in South Africa, has an has also allowed 1st Call to create over 700 new jobs
international reputation for providing world class in Durban in just under 12 months and contributed
customer experience to customers from across the in excess of R60 million direct foreign income into
world, out of their state of the art contact centre Durban during that period.
in Durban.
While providing the people from the greater Durban
Based in Riverhorse Valley, the 1st Call Group operates area an opportunity for new employment with 31% of
daily in four continents across multiple time zones the approximately 700 staff employed at 1st Call being
in various product categories; effectively creating a first time income earners. With an increase in dialling
truly diverse 24 hour a day business. agents from over 800% in the last 12 months, the 1st
Call Group has a confirmed new client list giving a
A long-standing proponent of the benefits of further growth of 500% for 2018.
outsourcing business processes from Durban, 1st
Call has invested heavily in not only its modern It is not just the direct job creation that 1st Call has
infrastructure but in cutting edge technology and brought to Durban but the growth of 1st Call has
state of the art facilities. allowed for growth in all the ancillary industries
supporting 1st Call including, private transport
Says Mr Clive Killian CEO, “To build any business that’s operators, IT suppliers, etc. The success of 1st Call
relevant and that can compete in the world market comes from the vast experience 1st Call has in
we need to make sure we have the absolute best outbound and inbound telesales, customer care,
infrastructure available.” webchat and lead generation campaigns.

78