Page 79 - KZN Top Business Portfolio 2018
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The management and staff have a diverse and advancement. 1st Call Group’s culture comes to life
extensive range of experience across product through its people. “We recognise that it is only
categories from end to end energy sales, insurance though them embracing our values, enacting our
and claims right through to complicated and technical behaviours and adopting our mission that we will
webchat and customer care campaigns. truly be able to fulfil our vision of being a world-
The ability to interact with both business to class contact centre solution. Our values serve as
business or business to consumer campaigns and the foundation upon which our business is built.”
yet provide the same quality service is a hallmark Says Killian, “Our success and growth comes from
of the 1st Call Group.
the dedicated and committed people who work at 1st
1st Call is currently reaping the rewards of a Call. As a leadership team we value all our people and
successful international new business drive, their families, and we will work tirelessly to grow the
which has assured the business, and its people, business to give people as many opportunities as we
continued opportunities for growth and personal can and continue to change lives.”
Full Name of Company: 1st Call Group VISION
Nature of Business: Business process outsourcing To be the greatest BPO provider in the world.
(BPO)
Services: Outbound and inbound telesales, customer MISSION
care, webchat and lead generation campaigns Our mission is what inspires us to go the extra mile.
Date Established: 2009 To deliver a world-class customer experience.
Customer Base: Financial services, utilities, telecoms, KEY PERSONNEL
retail, CEO: Clive Killian
gaming, plus many more. Executive Director: Joe Lightfoot
No. of Employees: >700 Executive Head of Sales: Yolen Chetty
Industry Quality Standards: CONTACT DETAILS
ISO 9000 accreditation (Quality) Head Office
PCI accreditation (Payment card industry) Physical Address: 35/37 Island Office Park, Island
ISO 27002 methodology accreditation and Circle
Riverhorse Valley Business Estate, Durban
Conform to the normal GAARP standards. Telephone: +27 (0)31 492 3547
ISO 27001 accreditation E-mail: connect@1stcallgroup.com
Microsoft and IBM approved centre Website: www.1stcallgroup.com
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