Page 22 - FREN-C2021 PROCEEDINGS

However, since the outbreak of the COVID-19 pandemic, almost all training providers have suffered
from challenges in delivering their training services. With limited knowledge and information about
the pandemic at the beginning, the situation has resisted many people from participating in courses as
well as interacting with each other. In addition, the MCO that was introduced by the government has
resulted in the prohibition of face to face or physical training interaction environments. At the same
time, policy related to gathering limitation was imposed by the government with the advice from
health authorities to limit the number of individuals gathering in one place. This policy has a limit and
reduced the number of participants in each training session (Liljana Lazova, 2020).

As such, in facing the challenges and new policy imposed by the government to address the
pandemic, many training providers have imposed certain crucial changes in their organizational
training management to ensure the continuity of their training operation. In the case of INTIM as
training providers itself, several measures have been taken into consideration to cope up with the new
training environment while at the same time achieving its training objective. The final goal of the
changes is to ensure INTIM’s excellent training services achievement and to sustain INTIM’s
professional status as one of the prominent training institutions in the eastern region of Malaysia. It is
also an expectation for the training service in INTIM to explore new training perspectives and
opportunities especially about advanced training facilities and techniques (online application and
training system), human capital (trainers with high ICT skills and competencies) and new norms in
training culture.

Methods
The paper is written according to the article on organizational changes related to the General Motor
case that was presented in ASEE 2014 Zone 1 Conference, University of Bridgeport, Bridgeport,
USA. The article has also become the basis and guidance for this study. At first, the study on
organizational changes in INTIM will look into the theoretical information including the introduction
of organizational changes itself, factors that constitute the changes forces, resistance to change,
organization changes managing approach as well as reason and forces to change. Later on, all the
theoretical aspects of this study will be used to relate them with the INTIM case via observation and
other related secondary data that influence the changes to happen in INTIM. Information related to
response and feedback from the participants of training and courses offered by INTIM in 2020 will
also be considered as part of the input for this study to address the effect of the changes on
participants. The information will be collected from secondary information data information (INTAN
Training Information and Management System (i-TIMs System), observation and interviews with
respondents that consist of INTIM employees and training participants.

Factors behind the organization Change
Many organizations have imposed changes in their operation to cope up with the factors of the
changes that generally include current market trends, environmental change and requirements of their
stakeholders. These changes may be regards as part of organizational strategic action to ensure their
sustainability in their industry and remain relevant as one of the competitive industry players. These
factors for the changes may act as internal or external. In addition, these factors may promote
organizations toward operation expansion opportunities in their new operational environment and may
also become challenges or thread for the organization to handle (MA Khan et al. 2014). These
challenges or threats include resistance to changes due to the current relax and habitual working
environment, positive perception toward current standard operation, mindset as well as lack of
knowledge about the changes and ineffective measures taken by the organization to address the
change.

Type of Changes
Walkme Team in their article in 2020 has listed five (f) types of organizational change. These changes
include Organization-wide Change in which refers to the huge level of transformation that changes the

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